What S&P Global Has to Offer:
Application Support Analyst – Data Support
Onsite
Chennai, India
Chennai, India
Job Details
About the Role: Grade Level (for internal use):08 Application Support Analyst – S&P Dow Jones Indices We are seeking an Application Support Analyst – Data Support to be a key player in the implementation and support of our Global Index Data Platform that supports our major headline indices like S&P 500, Dow Jones Industrial Averages & also the co-branded indices with our exchange partners such as S&P/ASX, S&P/NZX, S&P/BSE, S&P/TSX, S&P/BMV etc. The technologist will work effectively to undertake the production support for our Index Data Platform. The candidate should be a delivery-focused person who is familiar with Market Data such as Equity, Commodities, Forex, Futures, and Options asset classes. Our SPDJI team’s structure will allow you to be exposed to and provide an opportunity to build your skills across functions within technology. Responsibilities:
- Manage daily production support for Index Platforms.
- Monitoring of daily data load jobs
- Support the historical data migration tasks.
- Respond to critical production issues and provide immediate workarounds to maintain business continuity.
- Interact with business operations to provide day-to-day data & technical support.
- Analyze production issues, report bugs and collaborate with application development team for resolution.
- Escalate critical or non-resolvable issues to the next level and provide ETA to customers.
- Conduct periodic system checkouts and notify internal & external stakeholders.
- Troubleshoot data and system issues with stock exchanges and market data distributors.
- Organizing and conducting postmortems for outages.
- Maintain support procedures & runbooks, system checkout tasks, escalation contacts.
- Execute disaster recovery plans, submit change tickets and obtain approvals.
- Liaison with vendor-partners and data hosting providers to resolve technical issues.
- Interact with business operations to provide technical support.
- Effectively interact with global customers, business users and IT staff.
- Bachelor's degree in Computer Science, Information Systems or Engineering is required, or in lieu, a demonstrated equivalence in work experience.
- 2-4 years of experience in Level-2 application/data production support is required.
- Experience in Oracle Database, PL/SQL & stored procedures are required.
- Experience in writing Unix Shell scripts is required.
- Experience working on AWS services like ECS, EKS, S3, Cloud front etc. is required.
- Knowledge of Networking Protocols (TCP/IP, Unicast, Multicast, Sockets) and IP addressing is required.
- Excellent communication skills are essential, with strong verbal and writing proficiencies.
- Experience working on orchestration tools like Jenkins would be plus.
- Knowledge on SPARK, POSTGRESQL would be plus
- Experience with DevOps would be plus.
- Experience working on containers like Docker/Kubernetes would be plus.
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Learn more about S&P Global
Help us maintain the quality of jobs posted on PowerToFly. Let us know if this job is closed.
Mission
We're connecting diverse talent to big career moves. Meeting people who boost your career is hard - yet networking is key to growth and economic empowerment. We’re here to support you - within your current workplace or somewhere new. Upskill, join daily virtual events, apply to roles (it’s free!).
Are you hiring? Join our platform for diversifiying your team