The main responsibility:

• As part of the Business Domain “Sales & Marketing” you will play a key role in the Digital Transformation of the Core Businesses of SoftwareOne.  
• Your focus will be on supporting our globally used Sales & Marketing applications, which include our ERP and CRM systems.
• As part of your role, you might also provide trainings to our end-users so that they’ll be able to use our tools in the best possible and most efficient ways. 

The key responsibility:

Go-To-Person for internal users and a broad mix of internal stakeholders, whenever they need help in using Sales and Marketing applications (incl. CRM and ERP tools) or having new requirements for system enhancements. 

Let`s be more detailed:

• Understanding the client’s product- or service-related requirements and priorities 
• Supporting the development and implementation of new features or services within our Sales & Marketing applications 
• Coordinating the transition of new features or services across teams and business domains on a global level 
• Informing and keeping users and organisations in various countries up to date on Release planning, using multiple communication channels 
• Maintaining and monitoring transition of new services, features and releases 
• Communicating with stakeholders to determine if the new functionalities meet their requirements and gather feedback 
• Breaking down feedback into ideas to help technical teams, Product Owners and Product Managers to understand the feedback given 
• Managing deployments, releases, workarounds and bug fixes together with the development team 
• Providing hyper care or first level support directly after transition 
• Ensuring knowledge transfer within the dev team  
• Supporting transformation and change management activities 

The key relationships:

• Every-day collaboration with your peers from all around the world (Europe, North America, South America, Asia) 
• Frequent opportunities to exchange with other Rollout, Transition & Support Consultants across all Business Domains, as well as Testers, Product Owners, Consultants, Developers and UAT personnel within the Business Domain Sales & Marketing
• Frequent interactions with SoftwareOne internal end-users
• Close collaboration with various business stakeholders across SoftwareOne`s Sales & Marketing organisation

The People Lead:

Fabian Gilbert is the respective People & Area Lead for this role. Fabian is living in Berlin and joined Comparex/ SoftwareOne in 2011. He started his career in the Sales domain and went through a personal and professional development, untill he became one of the Leaders within SoftwareOne`s Business IT. Fabian is an expert in Project Management, Consulting and Customer Support. As leader he`s a fair, empathetic and always at eye level. He tries to be close to his employees in order to create the best working experience for them. You need more information about Fabian?: https://www.linkedin.com/in/fabiangilbert/

The team:

More than 400 Tech Experts in 11 countries build and operate the systems that run SoftwareOne. This team is called "BUSINESS IT" (BIT). They deliver 24/7 support through different time zones and work in a hybrid Multi-Cloud environment (AWS, Azure). Our global BIT team is leading the SoftwareOne's internal transformation by rethinking traditional IT and business operations, while driving innovation and productivity for its thousand's employees worldwide. #driventodeliver #thousandsstrong #allinone