What S&P Global Has to Offer:
Specialist, Client Support
Onsite
Boulder, CO, United States
Boulder, CO, United States
Posted a month ago
Job Details
About the Role: Grade Level (for internal use):09 About the role The Team: You will be part of the Kingdom client service team of S&P Global Commodities Insights. This is a client facing role that helps clients with geoscience workflows, troubleshooting project database issues, and assisting with licensing issues on the Kingdom software application, through phone calls, emails, and other collaboration tools. We use our expertise to demonstrate the value of our products and market intelligence using integrated workflows. What’s in it for you:
- You will be part of a dynamic team that is constantly growing and developing.
- You will work in a highly collaborative and passionate team environment.
- You will develop deep technical in an organization that is very supportive of personal development.
- You will interact with people across multiple disciplines.
- Maintain a high level of client care for S&P Global clients.
- Troubleshoot client issues to determine root cause and provide a reasonable resolution.
- Explain complex workflows in a straightforward and organized manner.
- Provide detailed information for “critical” issues to escalation teams.
- Submit enhancement requests on the client’s behalf if the desired functionality does not currently exist in the software.
- Maintain healthy relationships with sustaining engineers, product management, and development.
- Bachelor’s degree in Geology or Geophysics or an equivalent technology/earth science degree or related experience.
- Knowledge of Windows operating systems, networking, and internet functionality required.
- Experience troubleshooting technical issues.
- Experience with Kingdom or another geophysical interpretation software.
- Experience using or managing databases (SQL Server, Oracle, or other relational database).
- Experience with TIBCO Spotfire software.
- Experience with Interactive Petrophysics software.
- Experience with cloud environments (Azure, AWS, etc.).
- Experience with Kingdom or another geophysical modeling software.
- Experience using or managing databases (SQL Server, Oracle, or other relational database).
- Experience with TIBCO Spotfire software.
- Experience with Interactive Petrophysics software.
- Experience with cloud environments (Azure, AWS, etc.).
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Learn more about S&P Global
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