Specialist, Contact Center Services
Onsite
CO, United States
CO, United States
Posted 29 days ago
Job Details
There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us. About This Position As a Specialist, Contact Center Services with our Select Client Services group, you will play an integral role in the success of our organization. You will be responsible for providing high quality support to our high net worth investors, with complex service requests and/or specialized internal process support. Join our team and you will receive dedicated paid training resources and become a part of team recognized as a leader in client experience. Responsibilities
- Independently assists clients by responding to phone, electronic correspondence, and other inquiries regarding company products, services, and procedures.
- Responds to client questions on product features and provides technical assistance for issues that have been escalated by junior team members.
- Researches and resolves moderately complex operational or client issues. Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.
- Assists in providing status updates on problem resolution and outstanding issues to other teams.
- Assists with process improvement by contributing ideas to improve team efficiency and client experience.
- Bachelor's degree or the equivalent combination of education and relevant experience AND
- 3+ years of total relevant work experience
- Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions
- Flexible and remote work opportunities
- Health care benefits (medical, dental, vision)
- Tuition assistance
- Wellness programs (fitness reimbursement, Employee Assistance Program)
Learn more about T. Rowe Price
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