As a Connect Solutions Architect, you will lead Amazon Connect projects to SMB, large enterprise and public-sector customers. Projects will focus on Amazon Connect and leverage your deep experience with other enterprise, on-premises, and cloud technologies to guide customers through their cloud and migration journey:

• POCs and Migration Readiness Assessments
• Well-Architected Reviews and Remediation Consulting
• Pilots and Production Implementations
• Migrations

The most successful solutions architects on our team will combine this experience with a passion for consulting to guide clients through workshops, discovery, architecture, deployment, migration, and support operations as they modernize their customer experience with AWS services.

Role and Responsibilities: 

• Uncovers business and technical requirements and recommends solutions during project delivery.
• Leads workshops (presentations) to educate Client of AWS concepts and best-practices
• Drives discovery and architecture conversations
• Creates technical diagrams depicting solutions
• Reconciles competing interests with analysis and recommendations
• Guides architecture decisions
• Mentors Solutions Engineers
• Guides technical and non-technical stakeholders on how to use the solution
• Leads team through troubleshooting and resolving technical and business roadblocks
• Supports Sales team in scoping projects and estimating level of effort
• Speak confidently and base recommendations on experience and leading-practices.
• Be comfortable leading discussions and explaining new concepts in familiar terms.
• Exhibit a high level of ownership and care to self, coworkers, and clients alike.
• Exercise confidentiality, good judgment, and critical thinking when working with sensitive issues.
• Tailor communication to fit audience, context, and timing.
• Be confident speaking and operating at a “30,000 foot view” and a “5 foot view”.
• Genuinely enjoy contact center technology and evangelize cloud technology.
• Present concepts with polish and in ways that are relevant to a client’s needs and strengths.
• Build on and improve your relevant technology and consulting experience including: 
  • AWS core infrastructure
  • Networking
  • Security
  • Operations
  • Directory Services
  • Amazon Connect
  • Amazon Pinpoint
  • Amazon Lex

What we offer:

• Generous pay with bonus structure
• Independent environment without a lot of red tape where you are empowered to make decisions
• Substantial benefits package that includes:
  • Full suite of medical coverage with A+ carriers, Dental and Vision with strong employer contributions
  • Additional voluntary coverage available for Pet, Identity Theft Protection, Accident & Critical Illness
  • 401k program with employer matching 50% up to the first 10% of employee’s contributions
  • Wellness plan that include credits to premiums, employer contributions towards savings plan of your choice, and a new fit bit
  • Access to EAP and concierge services
  • Pre-Paid Legal at no cost
  • Plentiful PTO that includes paid holidays, floating holidays, your birthday off, a volunteer day, and vacation time
  • Employee stock purchase plan
  • Learning and development opportunities galore
  • Tuition reimbursement
  • And much more!
• Winning culture, inclusive environment, and friendly people all over the world
• A remote-friendly organization, with colleagues working remotely either part or full-time

As a culture first organization, being together is how we learn and grow. We come together in-person at least 3 days for collaboration, support, and to have some fun. Where there is no physical location, we give all our employees an equal cultural experience through a remote setting.