What S&P Global Has to Offer:
Client Support Specialist
Onsite
Manchester, United Kingdom
Manchester, United Kingdom
Posted a month ago
Job Details
About the Role: Grade Level (for internal use):10 The Team: The WSO Client Support Team at S&P Global provides ongoing product support and best practice advisory, while simultaneously collaborating with colleagues in other Market Intelligence business segments. You will join a customer-focused team led by a highly experienced management team dedicated to developing and maintaining client relationships to drive product adoption, growth, and client retention, in a supportive and collaborative environment. Responsibilities and Impact: The Client Support Team is the first line of client inquiries and provides Level 1 Support. Beyond this, they internally navigate and triage client inquiries to the correct group for resolution. Client Support Specialists are able to quickly identify the needs of client inquiries and are able to speak with clients directly if needed. Providing outstanding first-level phone and email support for corporate clients
- Maintaining strong customer relationships while supporting S&P Global' s software solutions, from tasks such as scheduling reports to higher severity projects and client queries
- Providing clients, both internal and external, with timely assistance whenever a question or issue is raised
- Troubleshooting virtually and assisting Client Engagement Managers with internal, issue ticketing system and escalations
- Ownership of inbound client queries and additional responsibility for “how to” training and conducting basic product demonstrations
- Liaising with product teams regarding bugs and forthcoming enhancements, and soliciting feedback from clients to ensure seamless support and ongoing innovation
- Collaborating with internal teams to deliver marketing pieces and updating knowledge base tools
- Utilize Freshdesk to track all client interactions
- Bachelor’s degree in Finance, Economics, Management, Business Administration, Marketing or relevant field
- Experience in account management, client success, or other client-facing roles
- Minimum 1-3 years’ experience in capital markets, finance, investor relations or relevant field
- Highly proficient in Microsoft Excel, Word and PowerPoint, and the motivation to learn new applications (experience with Microsoft Teams, Salesforce, Jira, or Pendo is a plus)
- Excellent written and verbal communication skills and an outstanding customer service orientation
- Strong organizational skills and ability to manage multiple tasks
- The ability to work well both independently and within a team
- The ability to work well within a fast-paced environment, handle high-pressure situations, and manage deadlines appropriately
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.
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20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)Job ID: 300205Posted On: 2024-04-14Location: Manchester, Manchester, United Kingdom Learn more about S&P Global
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