The Observability team is responsible for providing frameworks, tools, and APIs to allow all ServiceNow engineers and developers to better understand the behavior of features, services, and infrastructure they own and maintain. We teach product, infrastructure, and systems teams how to appropriately monitor features and services they own, provides visualization for monitoring distributed systems, reduces operational overhead by providing actionable insights, and helps deliver unmatched availability to our customers.

Please Note:  This position will include supporting our US Federal customers.

“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

What you get to do in this role:

• Deploy and scale our Observability infrastructure
• Define best practices around making our systems and services measurable and work with our various teams to get those best practices applied
• Collaborate with our Engineering teams to ensure our infrastructure is emitting the right metrics
• Collect, aggregate and visualize the collected metrics to provide actionable insight
• Work with management to procure and deploy commercial or open-source tools focused on network & system availability, performance and capacity monitoring, alarming and management
• Identify, define and develop common interfaces (APIs) which could be used for querying databases , craft metrics, or analyze problems
• Participate in rotation on-call schedule with other team members for the systems developed.

The candidate should have a solid foundation in networking monitoring and management technologies. A proven track record and experience in designing, developing, testing, and running network monitoring solutions is a must. 

To be successful in this role you have:

• A degree in CS/EE and/or 5+ years of IT Operations, Site Reliability, and tool development experience
• Strong coding abilities with Python, Go with a focus on API and integrations
• Proven experience with Software Development Lifecycles including infrastructure as code, configuration management, CI/CD technology processes and source code repositories
• Experience building observability & monitoring solutions at scale (e.g. InfluxDB, Prometheus, Thanos, Telegraph, Grafana)
• Good foundation in network monitoring technologies. This can include SNMP, Netflow, IPFIX
• Knowledge of network vendor technologies and protocols is a plus (Cisco, Juniper, F5, Paloalto, MPLS, BGP, OSPF)
• Working knowledge of Java, HTML, or Unix scripting would be a plus
• Experience with Openconfig, OpenTelemetry, Kafka, ELK stack, Ansible would be a plus
• Experience in APM, NPM, end user monitoring would be a plus
• Familiarity with virtualization and cloud infrastructure technologies is a plus
• Excellent analytical, strategic planning, written and oral communication skills
• Good team player, attention to detail and ability to work well with others

GCS-23

For positions in California (outside of the Bay Area), we offer a base pay of $123,300 - $209,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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