Field Service Technician - Duluth, MN
Onsite
Duluth, MN, United States
Duluth, MN, United States
Posted 15 days ago
Job Details
Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of needWe are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com Basic Function
- Be Stryker’s face of service to specified health system or territory. Increase customer uptime through proactive product and process support and partner with customers to drive a seamless delivery experience.
- Deliver technical service to customer’s products and processes as defined by the statement of work; manage customer’s expectations
- Become an expert on properly maintaining the Stryker products within your realm of responsibility
- Perform service to customer’s equipment without negatively impacting their daily business / work flow
- Manage your schedule and resources. Constantly prioritize and urgently respond to changing customer needs.
- Problem-solve fearlessly. As much as possible, work independently to provide exceptional customer solutions. Reach out for help as needed.
- Be willing to sacrifice. Realize that your solutions may demand non-standard work hours and stressful working conditions.
- Teach cleaning and maintenance best practices to operating room, central sterile and biomedical teams.
- Challenge the status quo. Drive process improvements which increase value and sustainability for customer and Stryker.
- Accurately report and record all testing and procedure information in compliance with Stryker and customer quality requirements.
- Plan for frequent travel between hospitals in health system / territory based on priority of service requests.
- Always build positive relationships with customers, reps and peers.
- Passion for impressing customers; innate desire to outperform the competition.
- 30-40% overnight travel. Willing to work overtime and overnight based on customer need.
- Excellent verbal and written communication skills.
- Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
- Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
- Excellent time management skills with ability to use independent judgment and critical thinking effectively.
- Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
- Ability to remain standing and/or walking for an extended period of time.
- Maintain professional appearance, work ethic, and attitude required by Stryker and our customers.
- Must be able to read, understand and explain detailed technical information.
- Must be able to develop and deliver effective technical training.
- Must be able to analyze and resolve highly technical field service support issues using independent judgment.
- Must be able to coordinate detailed travel arrangements to include the shipment of parts to customer accounts.
- Must possess the ability to prioritize work and keep detailed and accurate records.
- Must be able to work under mentally challenging and stressful conditions with autonomy.
- 2-3 years of operating room, central sterile or biomedical experience preferred
- Bio-medical equipment maintenance, repair and installation experience preferred.
- Proficient with Microsoft Office (computer software) and adaptability to learn company software.
- Must be able to explain and generate detailed guidelines and procedures.
- Adhere to (HIPPA) and other related patient confidentiality policies and procedures.
- Valid driver’s license with good driving record.
- Bachelor Degree preferred.
- 12 paid holidays annually
- Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
- Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
Learn more about Stryker
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