Job Details
- Ability to establish and expand relationships within each customer.
- Grows and maintains existing customer and partner relationships through proactive activity.
- Receives incoming calls and makes outbound calling to customers as needed.
- Day-to-day customer and partner requests which include licensing knowledge and proposal/quote creation, along with opportunity management.
- Supports the sales effort, updates the database, and communicates changes within the company.
- Opportunity creation and management with aligned Account Managers and set up customers in SoftwareONE internal systems
- Develops strong knowledge of leading industry trends through ongoing training with software publishers.
- Works within agreed customer SLAs
- Acts as key resource for leading industry volume license offerings.
- Demonstrates ability to close sales and overcome customer objections.
- Works collaboratively with assigned Account Manager to develop an overall territory account plan which will maximize opportunities and generate sales activity with customers and partners
- Knowledge of operational policies and procedures; customer service and sales probing techniques; and developing and maintaining long-term business relationships.
- Ability to analyze data, identify trends and develop recommendations for improvement; research and solve complex, multi-faceted problems; work independently and show initiative; maintain a positive attitude; handle large volumes of work and meet tight deadlines; adapt to and embrace change in a rapidly changing environment; lead and mentor by example; maintain and promote good client relations, maintain confidentiality of sensitive information.
- Skilled in relationship building; verbal and written communication; problem solving; researching customer and product information; planning, scheduling, and organizing work; multitasking; and time management.
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