Professional Services:• Collaborating with the wider team to drive initiatives and client projects forward.• Participating in pre-sale activities to gather client requirements and propose tailored solutions.• Assisting in the creation of client project proposals.• Leading the design, planning, and implementation of MS365 infrastructure solutions, focusing on:o OneDrive and SharePointo Exchange Onlineo Identity and Securityo Microsoft Endpoint Managero Mailbox Migration O365o Infrastructure Integration o Enterprise Mobility Assessmento MS Teams Rollout o Security Mobility Management o Backups (preferably Mettalic) • Evaluating existing on-premises and/or cloud-based solutions to map out future directions.• Analysing current business practices, processes, and procedures to identify opportunities for leveraging Microsoft 365 and cloud services.• Acting as a subject matter expert and advisor for clients, aiding in their transition to the cloud and conducting necessary assessments.• Taking the lead on exciting client projects and coordinating teams to achieve project milestones.• Demonstrated history of successfully leading and delivering projects within enterprise environments or for large-scale clients.• Comfortable engaging in consulting scenarios, both with clients and internally.• Ability to contribute expertise and insights during pre-sales activities.   Support Services:• Provide level-2 support for Microsoft O365 Cloud Support issues including troubleshooting and resolving basic technical issues.• Good knowledge or demonstrated technical experience in a variety of Exchange Online and/or current Outlook, SharePoint, Teams• Good PowerShell knowledge. Ideally some experience in Power Automate/PowerApps• Good knowledge of M365 Security & Compliance Features and Authentication protocols.• Extensive knowledge of user account administration (Microsoft 365 / Azure Active Directory).• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.• Solid experience supporting M365 applications. • Collaborate with Level 1 and Level 3 support teams to ensure timely resolution of issues and adherence to SLAs.