You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. The Global Advertising and Brand Management (GABM) organization has a mission to create marketplace demand and drive commerce for American Express through differentiated and innovative products, partnerships, marketing, and customer experiences. OnBrand is American Express’ In-House Creative agency, our agency is on journey for an exciting expansion. Our ambition is “Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business powered by industry-defining creative excellence”. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond.   How will you make an impact in this role? The Director of Project Management is responsible for leading the management of multiple interrelated projects over various business units within American Express. The Director of Project Management manages the Project Management team that delivers solution-oriented, project workplan, on time and within budget with a focus on driving results and client satisfaction. The Director of Project Management continuously assesses the health of internal processes, tools and systems to identify gaps and training needs. Collaborate with Leadership Teams across various subject areas to facilitate seamless operation in the workflow management to drive deliverability, technology implementation and solutions consulting projects. Requirements of this position include handling staffing and project based matters, handle multiple tasks, work with tight deadlines and under pressure. The Director of Project Management must form a strong relationship with their Account, Creative, Strategy, and Production counterparts to collectively take ownership of building client relationships and drive business goals. Responsible for ensuring project scope, deliverables, and resources are well defined, risk is identified and mitigated, and change impact is addressed at both a project and portfolio level.   Responsibilities

• Partner with Client Leadership to manage client needs and expectations based on specific marketing initiatives focusing on project planning and flawless execution
• Complete multi-dependency projects and resolve critical project-based situations
• Develop comprehensive work plans, including determining scopes, developing schedules and budgets that accurately reflect scope of work, with specific focus on consulting-type engagements and deliverables
• Identify business needs for delivery support and appropriately align resources against those needs – educate teams when necessary on roles and responsibilities
• Has the foresight to see beyond explicit assignments and identify broader
• longer term opportunities or ways to improve current client deliverables
• Consistently sets clear expectations with the team for their role in delivering to the project regarding tasks and deliverable - can delegate appropriately and successfully
• Partner with clients, vendors and partner agencies in a positive, professional and constructive way to establish solid relationships
• Has demonstrated ability to lead client discussions on project plans to ensure Client understands tradeoffs and approval process
• Communicate scope change, resourcing and financial implications to Senior Management in a clear and timely manner
• Identify gaps in project plans and educate the team on finding closure
• Raises issues appropriately, proactively and professionally at all times
• Forge strong relationships with internal clients – demonstrate ability to manage at various levels from top-down, bottom-up and across
• Successfully lead large teams to develop risk mitigation plans (when appropriate)
• Negotiate conflict and manage differences of opinion, and communicate with difficult client/team members effectively
• Strong team builder with client and cross-capability teams, clarifying roles and expectations
• Track and maintain budgets of program to ensure agency profitability
• High level of competency around resource management, utilization and reporting
• Has the ability and skill to challenge time estimates and fundamentally understands level of effort on difficult and intangible tasks
• Communicate to large teams and across inter-departments
• Respond constructively to mistakes and setbacks
• Maintain positive demeanor and “can do” attitude

  Minimum Qualifications: 

• 10+ years of relevant experience within advertising agency environment
• Strong digital experience across multiple channels
• Supervisory experience to a minimum of 4 direct reports of Senior Managers
• PC proficiency in Microsoft Office Suite
• Solid track record for successfully developing project plans from start to completion, on time and budget
• Leads an effective and efficient discussion, ensuring agenda stays on track and adequate decisions are made
• Thinks clearly and diplomatically when participating in complex and sensitive discussion with internal groups
• Demonstrates professional presentation, training and client facing skills
• Excellent communication skills regarding workflow steps and internal processes
• Strong organizational, and follow-up skills
• Takes initiative and personal responsibility for work
• Strong attention to detail and ability to multitask
• Accountability and flexibility with the ability to work in a fast-paced environment
• Exhibits strong listening skills and tactfully communicates position on relevant issues
• Encourages and rewards examples of partnership and collaborative work efforts
• Demonstrates ability to define and implement professional standards for team participation, conflict resolution, problem solving, and communication (internal and external agency)
• Effective negotiation and conflict management/risk mitigation skills
• Confident problem solver – willingness to have difficult conversations with positive outcome
• Strong team builder across agency teams, clarifying roles and expectations
• Serve as a positive influence across peer groups
• Demonstrates and articulates professional standards of behavior for junior and mid-level staff
• Demonstrates ability to guide continuous improvement in team
• Demonstrated ability to deliver constructive feedback and get positive results, including mentoring and facilitating development plans
• Demonstrated ability to craft scopes, deliverables and to be able to show value as it relates to the execution of creative led opportunities
• Management of teams and supervisory experience.

  Reporting and Succession 

• Typically reports to VP, Operations & Production
• This position will have direct reports and indirect reports

  Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities
• Access to Amex Marketing U, a unique learning and development program built for marketers, by marketers. Amex Marketing U inspires marketers to develop their career through innovative learning experiences and opportunities that foster collaboration and knowledge sharing across the enterprise.

For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.