Why join Stryker? We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com Monday through Friday: 10:30am - 7:00pm EST Who we want-

• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.
• Self-directed imitators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
• Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.

What you will do-

• You will provide a high level of customer service via phone and case management system in verbal and written communication to employees/managers
• You will triage inquiries regarding Workday system functionality, corporate policies, benefit and leave information, payroll/paycheck questions, recruiting, SLMS, and total rewards
• Handle confidential and sensitive information (i.e. HIPPA related)
• Provide training to employees and managers on Workday functionality and HR processes
• Determine escalation path of more complex customer issues to specialized teams or the appropriate COE for advanced support and follow up as required
• Assist employees and managers with myHR portal and Workday system navigation and completing transactions
• Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)
• Additional responsibilities include but are not limited to : Understand and comprehend general requests in order to provide accuracy responses to information, ability to recall specific information from a variety of HR related materials, communicate clearly telephonically and via email and other electronic means

What you need-

• Ability to work 10:30am – 7:00pm shift hours - required
• High School diploma or equivalent - required
• 2+ years of customer service experience - preferred
• This is a hybrid role (remote with occasional office days, must be located within driving distance to Portage, Michigan Stryker office)
• Proficiency in typing, Microsoft Office Tools (Excel, PowerPoint, Word) - required
• Strong interpersonal skills along with presentation, written and verbal communication skills are necessary
• Experience using a case management or HRMS system and Workday applications - preferred

About Stryker Our benefits:

• 12 paid holidays annually
• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefitsAbout StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.Know someone at Stryker?Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral pageStryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.