Technical Support Representative
Onsite
Flower Mound, TX, United States
Flower Mound, TX, United States
Posted 14 days ago
Job Details
Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of needWe are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com Who we want-
- Patient-oriented achievers. Engineers with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
- Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts.
- Challengers & Influencers. People who constantly challenge themselves and each other to achieve more & to win the right way.
- Teammates. Partners who listen to ideas, share thoughts, and work together to move the business forward.
- Answer incoming calls and emails from sales reps, customers, OnSite Specialists, or other Endoscopy employees regarding usage, technical assistance, troubleshooting and set up of Stryker Endoscopy products.
- Open support cases/service request on customer issues, product trending data, and information into computer-based data tracking system(salesforce.com)
- Responsible for compliance with standard written procedure and quality documentation of company policy and documentation of the Technical Support department.
- Take responsibility for the team metrics and focusing on goals set for the team.
- Interact with R&D, Quality, and other engineering departments to stay knowledgeable of the latest product issues.
- Educational product trainings for in-house and sales personnel.
- Support Customer Care teams with technical information.
- Lead/Attend product update and/or development meetings as needed and share information.
- Use Salesforce.com data to create reports for QA, Marketing and R&D, as needed.
- Assist Customer Service, Sales Support, Loaners, Repairs, and other teams with product inquiries
- Educational product trainings for in-house and sales personnel.
- Perform additional duties as assigned.
- 3+ years of work experience - required
- Installation, technical support, industry experience with call center or field service experience – preferred
- High school diploma or equivalent – required
- Clinical knowledge - preferred
- Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force constantly to move objects.
- Ability to work with and assemble small objects and component parts.
- Must have good visual acuity and demonstrate fine motor skills.
- May be required to reach, push, or pull to accomplish job duties.
- 12 paid holidays annually
- Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
- Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
Learn more about Stryker
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