Associate Field Service Representative, Long Island/Queens NY
Onsite
Long Island City, NY, United States
Long Island City, NY, United States
Posted 12 days ago
Job Details
Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of needWe are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com Queens, Brooklyn, Long Island Who we want -
- Self-starters. People who thrive in an autonomous work atmosphere. Go getter mentality.
- Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
- Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.
- Exercise sound judgment and decision making within generally defined practices and policies in selecting methods/techniques for obtaining solutions
- Independently manage work calendar and travel schedule
- Serve as company liaison with customer on administrative and technical matters.
- Achieve and maintain a high level of performance, allowing Stryker to meet and exceed the company’s financial goals and performance metrics
- Collaborate with Sr. Level Field Service Representatives and Sales
- Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment
- Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to, field service reports, expense reports and service checklists
- Other duties may include, but are not limited to, travel and assist in other Field Service team members territories, instructing/training customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation, and maintenance of equipment at conventions, road shows, and cadaver labs or seminars as required
- 3+ years of relevant experience – required
- Previous experience as a technical field service professional or in a relevant capacity is – preferred
- High school diploma or equivalent – required
- Associates or Bachelors – preferred
- Demonstrates functional technical, problem-solving, and analytical skills – required
- Demonstrated interpersonal and communication skills; ability to interact effectively with customers as necessary – required
- Possess ability to follow mentorship instructions and guidance – required
- Possess ability to schedule and work independently or with a team on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors – required
- Time management skills to effectively meet customer SLA. Working knowledge of Windows operating systems and office applications - required
- 12 paid holidays annually
- Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
- Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.
Learn more about Stryker
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