Technical Support Engineer 2- Routing
Onsite
India
India
Posted 13 days ago
Job Details
At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way. Job Description: Position: Technical Support Engineer 2 Business Unit: Juniper TAC -Customer Focused Technical Support Summary:
- This position is for the Juniper TAC CFTS (Customer Focused Technical Support) Level 2 Technical support engineer to support Juniper Routing, Switching, and Security products.
- This is an Individual Contributor Role
- Troubleshoot issues related to configuration, hardware and software, replicate customer environments and network problems in the lab.
- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and influence business.
- Take ownership for problem resolution, problem reproduction.
- Be a fast learner and keep pace with newer technologies
- Participate in initiatives such as create Knowledge Base and Whitepapers.
- Work with CFTS Lead Engineers, Engineering, and Advance Services teams on critical customer escalations.
- Available to work in shifts and cover weekends rotations.
- 2 + years of experience in IP Network Routing domain - Troubleshooting, implementation, design etc.
Learn more about Juniper Networks
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