About the Role: Grade Level (for internal use):08 The Team - The team is responsible for implementing GRC solution for corporate risk group across the board. As an Open Page Support Engineer, you will be part of a scrum team of developers & QA Engineers focused on delivering and implementation of Enterprise and Technology risk requirements using IBM Open Pages tool. The role requires configuration and customization of the tool according to business requirements, Documenting, testing, and maintenance of features, including collaboration with IBM technology team to ensure timely delivery.    The Impact - The role provides exposure to the S&P Risk framework, business and functional model. This position closely works with the business team and development team to understand requirements and with the Vendor to test and implement the solution. The applications being worked on are extremely important and highly critical to the business. This position is extremely important to deliver what our customer needs and have faster time to market. What’s in it for you - Be the part of a dynamic Compliance and Risk department that works on initiatives that will directly contribute to Company’s strategy. The position requires daily interaction with senior leaders throughout S&P Global and touches upon all aspects of Compliance and Risk. As an Operations engineer, you will have the opportunity to independently work on deliverables of  the project end to end and collaborate with Vendors, developers,business analysts and Product owners who are experts in their domain that can help you to build multiple skillsets.  What We’re Looking For - Provide support to stakeholders by answering queries and resolving issues related to the IBM OpenPages Enterprise Risk Management tool or Actimize tool.  Training will be provided to learn and become proficient in using IBM OpenPages Enterprise Risk Management tool and Actimize tool  Communicate with stakeholders through calls and emails, ensuring timely and effective resolution of their concerns.  Attend scrum meetings to discuss project updates, prioritize tasks, and collaborate with the team.  Participate in training sessions to enhance knowledge and skills related to the tool and risk management practices.  Assist in the configuration and customization of the tool according to business requirements.  Collaborate with the development team to identify and report any bugs or system issues.  Document and maintain records of support activities, resolutions, and stakeholder interactions.  Stay updated with industry trends and best practices in risk management to provide optimal support and guidance to stakeholders.  Assist in testing new features and enhancements of the tool, providing feedback and suggestions for improvement.  Basic Qualifications: 

• Education: A bachelor’s degree in computer science, Information Technology, Risk Management, or a related field. 
• Technical Skills: 1-3 years of IT experience. Basic understanding of software life cycle. Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint). 
• Experience with SQL queries and creating reports, shell scripting & web services.  
• Communication Skills: Strong verbal and written communication skills to effectively interact with stakeholders and team members. Proficiency in English is essential. 
• Analytical Skills: Ability to analyze and troubleshoot issues, identify solutions, and implement them effectively. 
• Attention to Detail: Strong attention to detail to ensure accurate documentation and resolution of issues. 
• Problem-solving Skills: Strong problem-solving skills to address stakeholder concerns and provide timely and effective solutions. 
• Teamwork: Ability to work collaboratively with team members and stakeholders to achieve project goals and objectives. 
• Learning Agility: Willingness and ability to learn new technologies, tools, and concepts related to Enterprise Risk Management and the IBM OpenPages tool. 
• Customer Service Orientation: Focus on providing excellent customer service and a positive stakeholder experience. 
• Time Management: Strong time management skills to prioritize tasks for healthy work environment. 

  What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values:  Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Diversity, Equity, and Inclusion at S&P Global:At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.     If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.   US Candidates Only:  The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.  -----------------------------------------------------------20 - Professional (EEO-2 Job Categories-United States of America), IFTECH203 - Entry Professional (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)Job ID: 298457Posted On: 2024-04-22Location: Hyderabad, Telangana, India