Customer Success Manager - Indonesia
Remote United States
Full Time Posted 5 days ago
Job Type
Full Time
Job Details
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. Job DetailsWe're looking for exceptional candidates to join the Customer Success Team as a Principal Customer Success Manager and work with our most complex high value customer engagements. You are a strategic business professional with experience in driving large scale technology based change. With a focus on enhancing return on investment, you will challenge the customer status quo and influence large-scale Salesforce enabled transformation programs with a view to champion a new culture of business and IT collaboration, innovation, agility, increased adoption and continuous improvement.In this role, you will bring in-depth industry and enterprise knowledge to lead Salesforce-enabled transformations for our customers, and proactively make recommendations that provide direct P&L impact. You will facilitate a partnership between Salesforce’s largest customers with our executives and our subject matter experts resources.The successful candidate is able to obtain alignment across multiple internal and external business stakeholders (e.g. execs and implementation partners, product teams), and can help customers plan and transform their business successfully through strategic innovation and business value realisation.On a day to day basis, you will lead a team (without them reporting to you directly) of Success Architects, Success Managers and Specialists to host daily stand ups, weekly governance calls while guiding the teams to resolve complex multi cloud situations.Key Responsibilities
- Develop a deep understanding of assigned customers business and industry to ensure maximum impact of Salesforce products
- Manage accountability of Salesforce with our customers
- Provide digital strategy thought leadership, leveraging Salesforce s multi-cloud platform
- Scope, plan and lead the delivery of engagements that enable the desired customer business outcomes.
- While supporting customer on their outcomes, you are laser focused on direct attribution of their engagement and work products to the outcomes of Adoption, Performance, Engagement.
- Aligned to the highest level of Salesforce Success Plan (Signature) by delivering value from Success Engagements.
- Retain and grow the most complex customers, while ensuring that the customer is on the highest level of Success Plan (Signature)
- Acts as a senior member of the team, representing the Customer Success team in Joint Account Planning motions with the sales teams
- Provide recommendations of additional Salesforce capabilities and services
- Through a successful strategic engagement, ensure the natural achievement of financial outcomes for Salesforce:
- Revenue Growth
- Churn/Attrition Prevention
- Securing of Renewals
- Solid technology consulting experience
- Ability to foster trusted relationships throughout Salesforce including Customer Success, Sales and Product Management
- Demonstrated leadership skills
- Ability to manage highly-matrixed organizations
- In-depth enterprise & industry Knowledge
- Strong analytical background
- Delivery excellence & enterprise agility
- Ability to own complex program management for Salesforces most strategic customers
- Ability to deliver a strong execution plan/roadmap for accelerated transformation
- Certified Prosci Change Management Practitioner
- Digital Operating Model/Transformation credentials/experience
- Salesforce certifications and credentials
Learn more about Salesforce
Help us maintain the quality of jobs posted on PowerToFly. Let us know if this job is closed.
Sign up for our weekly remote work round-up newsletter and have new openings from companies that care delivered right to your inbox.
Mission
We're connecting diverse talent to big career moves. Meeting people who boost your career is hard - yet networking is key to growth and economic empowerment. We’re here to support you - within your current workplace or somewhere new. Upskill, join daily virtual events, apply to roles (it’s free!).
Are you hiring? Join our platform for diversifiying your team