• Collaborating with the wider team to drive initiatives and client projects forward.
•  Participating in pre-sale activities to gather client requirements and propose tailored solutions. 
• Assisting in the creation of client project proposals. 
• Leading the design, planning, and implementation of MS365 infrastructure solutions, focusing on: 
• OneDrive and SharePoint 
• Exchange Online 
• Identity and Security 
• Microsoft Endpoint Manager 
• Migrations to Exchange Online with 3rd Party Migration tool 
• Mailbox Migration O365 
• Infrastructure Integration  
• Enterprise Mobility Assessment 
• MS Teams Rollout  
• Security Mobility Management  
• Microsoft 365 Rapid Deployment 
• Backup Solutions 
• Evaluating existing on-premises and/or cloud-based solutions to map out future directions. 
• Analyzing current business practices, processes, and procedures to identify opportunities for leveraging Microsoft 365 and cloud services.
• Acting as a subject matter expert and advisor for clients, aiding in their transition to the cloud and conducting necessary assessments. 
• Taking the lead on exciting client projects and coordinating teams to achieve project milestones. 
• Demonstrated history of successfully leading and delivering projects within enterprise environments or for large-scale clients. 
• Comfortable engaging in consulting scenarios, both with clients and internally. Ability to contribute expertise and insights during pre-sales activities. 
• Drive client facing workshops, create an end-state roadmap designs and transformation plans in Microsoft 365 workloads including Microsoft Exchange and SharePoint Online.
• Supports delivery of SoftwareOne Strength portfolio strategy presentations to clients including features, implementation approach, technical requirements, impacts, and benefits.   
• 
  Responsibilities including solution design, risk analysis, proposal preparation and client presentations.   
• Provides input to technical estimates created with standards tools, portfolio Work Breakdown Structures, statements of work and industry standard estimating techniques.  
• Adheres to architectural artifact requirements and architectural best practices.   
• Participates in design peer reviews and project reviews.  

Skills Requirement:

• Successful candidates will have deep technical knowledge of Microsoft Exchange On-premises and Exchange online, SharePoint On-premises and SharePoint online, Microsoft Teams, OneDrive for Business, SCCM, Intune, Office 365 and supporting technologies. 
• Strong personal and communication skills are a must. 
• Experience and desire to work in a multicultural team and environment. 
• Strong problem-solving skills and ability to troubleshoot technical issues. 
• Good oral and written communication skills in the desired language(s).
• Drive customer communication during critical events .
• Obtain and maintain vendor certifications. Minimum of 7 from MS-900, AZ-900, PL-900, SC-900, MS-100, MS-101, MS-102, MS-201, MS-202, MS-203, MS-220, MS-700, MS-720 (for Unified Communications), MS-740 .
• Have an ITIL V4 Foundation or higher certification. 

Support Services:

• Provide level-3 support for Microsoft O365 Cloud Support issues including troubleshooting and resolving basic technical issues. 
• Advanced knowledge or demonstrated technical experience in a variety of Exchange Online and/or current Outlook, SharePoint, Teams.
• Expertise or advanced PowerShell knowledge. Ideally experience in Power Automate/PowerApps.
• Advanced knowledge of M365 Security & Compliance Features and Authentication protocols. 
• Extensive knowledge of user account administration (Microsoft 365 / Azure Active Directory). 
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs. 
• Act as a subject matter expert on M365 cloud services and technologies, providing guidance and recommendations to stakeholders. 
• Solid experience supporting M365 applications.  
• Collaborate with Level 1 and Level 2 support teams to ensure timely resolution of issues and adherence to SLAs. 

Co-Pilot:

• Collaborate with clients to understand their specific requirements and recommend best practices for utilizing Microsoft Copilot effectively. 
• Assess the organization's current development processes, tools, and workflows to determine how Co-Pilot can best be integrated. This involves understanding the organization's goals, requirements, and challenges to develop a tailored implementation plan. 
• Understand the client's specific requirements and configuring Co-Pilot to best suit their needs.