You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success. Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more. We’re committed to becoming the world’s most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves. We are recruiting for a Business Analyst position with American Express ICS CoE organization. This is a high visibility role to deliver operational support, performance analytics and business insights for the International Card Services division of American Express. The role sits within the ASI (Analytics Strategy & Insights) team, the wider Performance & Insights team is specifically responsible for a wide range of functions including performance reporting, incentive payments and providing analytics and insights to drive the performance of the ICS organisation (~200 sales managers). The P&I Business Analyst role reports to the Manager of Performance Analytics and Insights. They will be someone with strong quantitative, analytical, and data-modelling skills, who will create and refine methodologies / models / processes for target-setting & performance reviews, and investigation & resolution of issues affecting the timely and accurate delivery of the above. The candidate must be able to effectively communicate often complex ideas to audiences who have different levels of seniority and expertise, and whose first language may not be English. In order to fulfil duties, the Business Analyst will work closely with Salespeople in the Field, local market Business Planners and technology support groups, as well as Finance and market General Managers. At times the volume of work can be very high and the deadlines very tight, so the analyst should be capable of staying calm and positive, and producing accurate work while under pressure.  How will you make an impact in this role? Responsibilities include (but are not limited to):

• Manage the relationship with the field managers
• Ownership of managing queries reported by Sales managers related to targets and tracking of their performance, scorecards and incentive payments. The analyst takes the lead in issue resolution, sourcing input as required from other P&I team-members, technology support groups and the Field.
• Project Management - Creation / Enhancement of methodologies, models and templates to help senior leaders set annual targets for the Field and to make recommendations on individual scorecard goal ratings (both at mid-year and year-end).
• Consolidate disparate data sets across multiple markets, to form useful information
• Bring insight through interpreting business performance trends through the provision of meaningful data and analytics.
• Working with analytical partners across the globe to leverage best practices in reporting and metric design to drive business effectiveness

 Minimum Qualifications

• Proactive approach, willingness and ability to innovate to deliver new insights, new tools and process efficiencies
• Ability to build a strong internal network and deliver at the highest level
• Strong communication skills, with the ability to create clear and compelling presentations to senior leadership
• Commercial awareness, with a good understanding of business needs, levers, concerns, and trends
• Excellent time management skills, above all having demonstrated focus and success at meeting deadlines, and ability to work under pressure
• Strong financial and analytical skills, with the ability to manage, manipulate and analyse complex data
• Advanced MS Excel essential, SQL beneficial
• Good eye for detail, complex problem-solving skills, with regards to identifying and diagnosing data issues when they arise
• A capable team player but able to work independently and on own initiative
• Degree level education or equivalent

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.