Senior Order Management and Reporting Analyst
Onsite
Bucharest, Romania
Bucharest, Romania
Posted 14 days ago
Job Details
Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country) Job Description:
- Coordinate the customer service activities to meet goals, quality and Customer’s needs & objectives while setting and/or prioritizing tactical issues, and evaluations based on Customer demands/trends/needs; First point of contact for Stryker indirect business distributors.
- Support and execute the logistics in accordance with customer requirements, Business rules, CS objectives, RA/QA and Trade Compliance.
- Communicate effectively with team members to gather necessary information for updating price lists in ERP system;
- Update prices in ERP system and keep records of changes and approvals related to price updates;
- Build and develop standardized reports for summarizing order status and inventory level;
- Prepare and complete monthly reports as per CS KPI
- Keep records of instrument sets sent in consignment to different customers;
- Conduct annual inventory checks for instruments set sent in consignment;
- Interact with Supply Chain and Warehouse for inventory-related issues.
- Support tactical issues with forwarders, distribution coordinators and customers.
- Archive documents and approvals in One Note according to the procedure
- Support/lead the investigation and implementation of new reports to support the needs of the business.
- Drive continuous improvement in the development, modification and adjustment of procedures & processes within Customer Service team, to assure cost reduction and business sustainability
- Follow all company compliance policies with special attention to code of conduct while dealing with indirect channels
Learn more about Stryker
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