Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of needWe are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com Who We Want

• Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
• Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
• Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships

What you will do With direction and limited supervision, the Associate Field Service Representative will perform independent or supervised on-site installation, preventive maintenance and repair of highly complex robotics medical equipment and software systems. Responsible for driving and maintaining customer satisfaction, providing both phone and on-site customer support, and Verifying and approving the operational quality of Stryker systems and equipment. Additional responsibilities include:

• Proficient repair, maintenance and operation of Stryker robotic systems and instrumentation.
• Serve as company liaison with customer on administrative and technical matters.
• Achieve and maintain a high level of performance whereby allowing Stryker to meet and exceed the company’s financial goals and performance metrics.
• Ensure total customer satisfaction therefore facilitating renewals of existing SAs.
• Partner with Account Executives and MPS team members actively identifying potential sales leads and communicate regularly with Account Executives regarding these leads and any customer satisfaction issues.
• Manage and control field inventory, tools, test equipment, technical documentation and other assigned equipment.
• Independently and proactively schedule and perform required preventive maintenance visits and engineering updates (ECN’s) as required
• Other duties may include, but are not limited to: Travel and assist in other Field Service team members territories, prepare and submit applicable field service documentation in a complete, accurate and timely manner as directed, Instruct/train customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation and maintenance of equipment at conventions, road shows, and cadaver labs or seminars as required.

What you need

• Bachelor’s degree in Engineering discipline, or an equivalent combination of education and experience preferred.
• 1+  years’ work experience required.
• Previous experience as a technical field service professional or in a relevant capacity preferred
• Demonstrated degree of technical skills, excellent problem-solving skills, and analytical ability.

• Demonstrated interpersonal and communication skills; ability to interact effectively with customers is necessary.
• Working knowledge of Windows operating systems and office applications required.

About Stryker Our benefits:

• 12 paid holidays annually
• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.
• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefitsAbout StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.Know someone at Stryker?Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral pageStryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.