Join our Marketplace Delivery team! We look forward to learning more about you and exploring how, working together, we can build an exceptional team.

Operations Manager

Full Time | Location: Colombia| Hybrid Model

You will be accountable for:

• Align with company’s strategic objectives, handle and grow profits and market share at designated accounts to improve client success at all levels in the client’s organization, specifically IT and Procurement
• Build consensus and develop relationships with client’s IT and Procurement stakeholders.
• Lead large scale transactions to close large scale deals. Manage pipeline, forecast business, communicate key updates and competitive intelligence
• Manage the end-to-end agreement lifecycle and drive successful renewals
• Execute on renewal strategies that proactively engage a client for deep selling
• Engage clients directly to negotiate terms and conditions and render renewal proposals
• Position advisory and technology services and escalating pain points to the local Leadership Team. You should also be able to provide insights to the team on client-to-business interactions, improve client experience through product support, and handle client complaints and requests
• Work closely with Business Development Manager in overall account management, augmenting with upsell & cross-sell of product and services
• Meet the assigned quarterly goals and sales metrics
• Focus on customer satisfaction, service, and retention
• Cross-departmental management of customer issues, including billing issues, support issues, etc.
• Communicate and work closely with the BDM team related to ongoing events with customer situations

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