Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

BASIC FUNCTION
Utilizes a wide array of knowledge, technical skills and critical thinking abilities to facilitate job functions during surgical procedures as well as preoperative and postoperative equipment management. Guides day-to-day operational support to account. Serves as point person for team.

Essential Functions:

Area of Impact:
Effectively partners with key stakeholders of account, cross-divisional sales teams, and cross-functional teams to drive account productivity and satisfaction. Individual work has impact on team and other groups. Leads Tier 1 huddles. Actively participates in and as needed, leads hospital huddles. Directs and guides day-to-day function of team to ensure OR efficiency and drive customer satisfaction. Manages charge sheets and billing for account.

Business Expertise:
Solid understanding of critical metrics and their impact on the business and customer relationship. Directly applies feedback and metrics to propose process improvements that drive customer satisfaction and elevate Stryker’s impact on the account.

Functional Knowledge:
Solid foundation of clinical expertise and is able to share that expertise with a wide array of audience. Provides in-service training at the request of the customer. Supports and guides Sr. Specialists identifying and creating Kaizen sheets to drive continuous improvement. Responsible for onboarding new employees. Functional knowledge of SPD & OR. Significant understanding of surgeon preference. Manages and coordinates Stryker and customer onboarding and compliance requirements for team. Good understanding of Joint Commission requirements and managing that for the team and account.

Interpersonal Skills:
Information exchange requiring tact and diplomacy. Consistently facilitates and leads team building activities and actively participates. Proactively interacts with cross-divisional partners, various levels of management in the hospital and within OnSite.

Leadership:
Allocates work as a team leader; may check on quality/completion. Attends and participates in several CE webinars throughout the year. Actively partners with Associate Supervisor, Supervisor, OA and Training team to onboard new hires. Serves as mentor to newer specialists in the area. Assists with writing and delivering corrective action and common annual review. Drives onboarding for new hires. Serves as a resource for team and drives day-to-day engagement, performance and activities. Leads Program Management activities within account.

Nature of Impact:
Direct impact by ensuring the quality of the task/services/information provided by self and others. Main point of contact for team account. Proactively communicates out to appropriate stakeholders specific account information.

Problem Solving:
Actively provides ideas to refine tools or process. Provides implementation and coverage support if/when practical. Actively partners with fellow Team Leads across nation to drive standardization and continuous improvement across regional lines.

PHYSICAL REQUIREMENTS
· Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
· Ability to remain standing and/or walking for an extended period of time.

MENTAL REQUIREMENTS
· Excellent analytical skills.
· Excellent interpersonal skills.

SKILLS/EXPERIENCE REQUIRED
Qualifications:
· Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and
organizational skills are essential.
· Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.
· Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
· Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).
· Excellent equipment problem-solving skills.

EDUCATION/TRAINING REQUIRED
· Stryker Product experience
· Bachelor’s Degree, Associate’s Degree or equivalent certifications preferred.
· 2-4 years’ Operating Room experience and demonstrated knowledge of anatomy, surgical procedures and techniques
preferred.
· Adhere to (HIPAA) and other related patient confidentiality policies and procedures

$31.46-43.46 + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Our benefits:

• 12 paid holidays annually

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits

About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.

Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.