About Digital Technology: 

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. 

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.  

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.  

The ServiceNow Security Organization delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact. 

Please Note:  This position will include supporting our US Federal customers. 

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test.

Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. 

ServiceNow is looking for a Senior Staff Software Engineer.  This senior engineer will join a team of Engineers, Product Managers, and Solution Architects within the IAM Development Team.  

This position will include hands-on design/architecture, engineering and development of IAM solutions using the Sailpoint IIQ platform. Operating within DevOps and Agile frameworks as part of the IAM Product Management Model. 

What you get to do in this role: 

• Play a pivotal role in the design/architecture, development, and implementation of best-in-class Identity and Access Management (IAM) solutions using Sailpoint IIQ  

• Work within, and across, Agile teams to enable a more secure Enterprise where the right people have access to the right resources at the right time 

• Collaborate with other engineering teams to design appropriate identity and access management solutions to ensure seamless identity integration 

• Design, develop, and implement technical solutions as part of our Identity and Access Management strategy to meet risk and compliance regulations  

• Partner with cross-functional teams to assess and address security risks across the ServiceNow landscape 

• Engage with the business users at different levels to understand Application Owner business needs, analyze, document, evaluate and prioritize requirements and make recommendations on the solution and implementation  

• Provide functional leadership during technology enhancements and upgrades implementations and work successfully as a liaison with various internal business technical partners 

• Deploy solutions through Continuous Improvement/Continuous Development strategies  

• Partner with the support organization to provide training, support and technical assistance to operations team and end users. 

• Be a strong team player that works well horizontally and vertically with others of varying skill levels and experience  

Required Qualifications: 

• 10+ years of experience in identity and access management (IAM) using Sailpoint IdentityIQ or other IGA solution with a focus on identity architecture, identity governance, and operations in complex environments  

• 5+ years direct experience with Sailpoint IdentityIQ  

• 6+ years required experience in JAVA, LDAP, and MySQL  

• 5+ years of database query experience (e.g. MySQL, MS SQL, Oracle)  

• 3+ years experience with REST API integration  

• 3+ years experience with Linux  

• Demonstrated experience architecting and deploying federations between disparate applications, both on-prem and in the cloud 

• Strong understanding of access control, authentication, and authorization 

• Familiarity with regulated market compliance regulations (PCI, SOX, ISO, NIST, FedRAMP)  

• Dedication to continuous improvement, security process engineering, and operational excellence 

• Strong problem solving and collaboration skills with demonstrated ability to explain complex technical concepts to a variety of audiences for the understanding of all involved 

• IAM thought leader who stays up to date with the latest trends and developments in all areas of IAM, and provide guidance and recommendations to management 

Preferred Qualifications: 

• Ability to clearly define and present solution development ideas in a team environment. 

• Strong working knowledge one or more of the following CI/CD tooling such as puppet and Jenkins  

• Product/Program management leadership 

• CISSP preferred but not required  

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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