To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Be part of our Juniper Technical Assistance Centre (JTAC) supporting our EMEA customer base and help solving the most challenging connectivity issues of the industry! The Technical Support Engineer will support our Routing products and work directly with our customers and partners. If you are an experienced Network Engineer with a passion for the Internet, its growth, and related new technologies then join us now!

Key tasks:

• Provide Tier 3 Support for VARs, Distributors, service providers, enterprise customers, and end users via telephone, e-mail, and web.
• Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.
• Provide technical expertise and guidance during testing, deployment and operational phases of networks.
• Lead critical customer issues and facilitate communication between customers, escalation, and engineering.
• Be a customer advocate for timely resolution of issues and for problem reproduction and escalation.
• Document and reproduce customer related networking problems, and if necessary coordinate fixes by engineering department.
• Develop technical specialties and prepare technology white papers on these areas.
• Write technical notes, application notes, case studies, knowledge base entries, and solutions for the Technical Assistance Center website.
• Help improve processes and tools.
• Participate in cross functional tasks such as new product development projects, support readiness teams, KB and other documentation activities.
• Provide on-site support for customers when needed (although this would be a small percentage of time)

Required skills, experience, qualifications:

• Strong experience supporting enterprise and/or service-provider IP networks.
• Experience with Juniper ACX, M-, T-, MX- or PTX-Series preferred
• Very strong understanding and hands-on experience working and troubleshooting around Routing technologies, with strong transferable skills in other networking disciplines.
• Very strong TCP/IP knowledge.
• Strong Routing Protocol Knowledge (OSPF, BGP) skills required. Experience with IS-IS, MPLS, Multicast and various WAN protocols.
• Strong working knowledge in both Unix/Linux and Windows
• Strong Understanding of High Availability concepts (HSRP, VRRP)
• Working Experience with scripting languages and concepts is a plus
• Working Knowledge of Load Balancing concepts
• Knowledge of Security Technologies (Firewall, L2 and L3 VPN technologies)
• Excellent Communications and Interpersonal Skills required
• Ability to learn and integrate new technologies in a fast-paced environment
• The ideal candidate will be able to analyze sniffer traces and to resolve various routing issues.
• Professional or Expert level certification is desirable (CCNP, CCIE, JNCIP, JNCIE)

Connecting technology—and people.

At Juniper, we make the advanced technologies that give organizations the power to connect, solve problems, and capture opportunities.

But we also empower people to connect their ideas to the world around them and bring their vision to life. The network is the point where technology and people meet, and what results can be truly amazing.

As a company, Juniper’s mission is to connect everything and empower everyone. As an employer, we strive to help people forge meaningful connections that advance their careers, elicit recognition, and engage the greater community in ways that make a real difference in people's lives.

ABOUT JUNIPER NETWORKS

Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...

INCLUSION AND DIVERSITY AT JUNIPER

At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.

Additional Information for United States jobs:

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify

● Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.