Job Description

As a Sr. Manager in our Global People Operations PMO, you will play a crucial role in driving project management excellence and ensuring the successful delivery of strategic and cross functional projects across the Global People organization. This role requires a strong, dynamic leader who will provide guidance, support, and leadership to project managers and business partners.

What you get to do in this role

Project Portfolio Management

• Develop and maintain a comprehensive project portfolio, including project charters, project plans and resource allocations.
• Develop and implement project management standards, methodologies, and best practices
• Prioritize projects based on strategic objectives, resource availability and business impact
• Regularly review the project portfolio and make recommendations for optimization and resource reallocation
• Partner with Portfolio Governance Manager to provide input into the annual operating plan (AOP) and confirm project management support alignment

Project Management Oversight

• Provide oversight and guidance to project managers throughout the project lifecycle
• Review project plans, deliverables, and performance metrics to ensure alignment with project objectives
• Assist Project Managers to identify and resolve project issues, risks and conflicts

Resource Management

• Manage project resource allocation and capacity planning
• Optimize resource utilization across projects to maximize efficiency and productivity
• Partner with Portfolio Governance Manager and COE leaders to align project management resources according to required skills and expertise

Stakeholder Management

• Develop and maintain relationships with key stakeholders, including GP executives, project sponsors and cross functional teams
• Support escalation of risks and issues to stakeholders, ensuring transparency and alignment
• Facilitate decision-making and issue resolution among stakeholders

Project Portfolio Performance Monitoring and Reporting

• Establish and maintain project management metrics and KPIs to monitor performance and project delivery
• Prepare status reports and executive summaries as needed
• Review post-project lessons learned to identify opportunities for improvement

Training and Development

• Develop and deliver project management training programs, workshops, and resources for project managers
• Mentor and coach project managers to enhance their project management skills and capabilities
• Foster a culture of learning, development, collaboration, and innovation within the PMO
• Facilitate the integration of project management best practices into the GP organizational culture

To be successful in this role, you have:

• Bachelor’s degree in business administration, project management or a related field
• Project Management Professional (PMP) certification or equivalent
• Proven experience in project management, with at least 5 years’ experience in a leadership or manager role within a PMO
• In-depth knowledge of project management methodologies, tools, and techniques
• Strong leadership, communication, and interpersonal skills
• Experience in resource management, capacity planning and project portfolio management
• Excellent problem solving, decision making and conflict resolution abilities
• Ability to manage multiple projects and priorities in a fast-paced environment
• Proficiency in project management software (e.g., Microsoft Project, etc.)
• Experience using ServiceNow’s Project Portfolio Management (PPM) and Strategic Portfolio Management (SPM) platform is highly desired
• Familiar with Agile, Scrum development methodologies
• Experience with change management methodologies and tools highly desired
• Knowledge of Lean / Six Sigma or other process improvement methodologies

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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