To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

Resident Engineer

The Resident Engineer will work daily with the customer 3 times a week at the client site and is expected to have expertise on Juniper products deployed or to be deployed within the customer’s network and provide technical and operational support on network issues, ongoing certification, and testing efforts.

This position would be part of a larger Advanced Services team that supports the customer globally. This is a highly technical role, providing post-sales support for Junipers Network products. 

Location: Middletown, NJ - Expected to be on the client site 3 times a week

Responsibilities: 

Technical support to the customer may require the Resident Engineer to: 

• Understand the customer’s organizational structure and become familiar with the customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable.
• To hold network information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs.
• Carry out testing of new tools, features, and functionality as required by the customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network.
• Test patches and fixes to operating software to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
• Hold technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
• Support design and planning of Juniper MX, PTX, QFX, EX series, and associated solutions within customer’s commercial network.
• Support ongoing efforts in defining best practice policies for Juniper product applications used by the customer.
• To peer with other employees performing similar Resident Engineering roles where lessons learned may help minimize the risk associated with major network upgrades or changes in the network.
• The RE will be expected to develop secondary skills in other products in the Juniper product portfolio.

Candidates should be able to demonstrate the following competencies:

• Strong interpersonal skills.
• Demonstrated ability to communicate project status and identify risk.
• The ability to work independently and to function in a team environment.
• Strong customer interface and presentation skills.
• Demonstrated ability to manage multiple projects and work calmly under pressure.
• Trend analysis to help deliver more efficient solutions to the customer network.
• An understanding of the protocols surrounding IP service provider networks.  These skills include but are not limited to:   
  • IP/Routing experience (OSPF, ISIS, BGP, MPLS-TE, RSVP, LDP, IPv6, Routing Policy)
  • Routing protocol operation, migration, and scaling mechanisms
  • Routing policies at BGP peering points
  • VPNs and the associated tunneling technologies (MPLS,EVPN, L3VPN, VPLS)

Focal Technologies:

• Cloud architecture experience
• JUNOS CLI experience across MX, QFX, EX series
• Must understand BGP and route reflector topologies
• Must be able to communicate effectively and technically with internal JTAC, Escalation and Engineering teams.
• Must be able to communicate effectively with the customer.
• Scripting skills (Slax, Python)
• Database experience a plus

Minimum Qualifications: 

• 4+ years of related experience
• BS (or equivalent experience) 
• Broad networking product and protocol knowledge and expertise. 

Other Information:

• Travel requirements for the position: up to 10% per year.

The pay range for this position is expected to be between $102,784 and $147,752; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Juniper’s pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.

ABOUT JUNIPER NETWORKS

Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...

INCLUSION AND DIVERSITY AT JUNIPER

At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.

Additional Information for United States jobs:

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

● Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify

● Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.