With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The company’s Corporate Affairs & Communications organization is seeking a communications and public relations professional as its new Director, Credit and Fraud Risk (CFR) Communications. This person will be responsible for driving both the internal and external communications strategies that promote American Express’ reputation as a leader in credit and fraud risk management and showcases the company’s focus on innovation. 

As a member of the Corporate Communications team, this person will drive proactive media relations in support of American Express’ credit decisioning, fraud modeling, use of artificial intelligence, and other Credit & Fraud Risk-related innovations. They will also handle crisis communications as needed. This position will report to the Senior Vice President of Communications, B2B comms. 

How will you make an impact in this role?

•      Support the company’s global digital innovation narrative by creating and implementing compelling thought leadership programs and proactive media campaigns.  

•      Provide sound counsel and manage sensitive issues and reputational risks.  

•      Lead colleague communications for the Credit and Fraud Risk team, which would include internal campaigns to raise awareness around the team’s work including direct support of the Chief Credit Officer.  

•      Create internal and external communications content, including messaging, memos, presentations, newsroom posts, Slack and social posts, and stories for the company intranet (The Square). 

•      Work with external partners including trade and advocacy groups and other corporations to manage the announcement of new programs, products and services. 

•      Collaborate with senior leaders, communication colleagues and other cross-functional partners across the company. 

•      Foster relationships with media and serve as spokesperson for the company. 

•      Help oversee and manage public relations agencies. 

Minimum Qualifications

•       7+ years of communications/public relations experience. 

•       Experience working in either technology or finance/banking. 

•       Experience with both internal and external communications.

•       Excellent judgement and innate curiosity. 

•       Strong interpersonal skills and ability to create connections across functions and levels. 

•       Excellent writing, editing, organizational and presentation skills. 

•       Proven ability to translate technical content into language that is understandable by and compelling to target audiences.  

•        Proven media relations experience, with the ability to source and place tech and innovation stories.

•        Experience developing and implementing creative public relations and social media programs. 

•        Strong project manager with ability to think independently, quickly, and apply good judgment. 

•     Strategic problem solver with strong business acumen. 

•       Ability to prioritize workload based on short- and long-term priorities. 

•       Experience in managing public relations agencies and/or teams. 

   

Preferred Qualifications 

• Direct credit, fraud, and risk management experience. 

• Communication experience at a publicly traded company. 

• Established relationships with tech, security, and financial media.

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 

• Bonus incentives 

• 6% Company Match on retirement savings plan 

• Free financial coaching and financial well-being support 

• Comprehensive medical, dental, vision, life insurance, and disability benefits 

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

• Free and confidential counseling support through our Healthy Minds program 

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue 
visa sponsorship for these positions.