Support daily OnSite operations, within an assigned area, with a focus on providing uninterrupted account coverage, on the job training, and education to OnSite Specialists. 

Essential Duties & Responsibilities:

• Provide clinical surgical support by managing all relevant equipment as it pertains to various account specific contracted scopes of work and functions. 

• Lead timely and effective on-the-job training and onboarding activities for OnSite Specialists. Provide education on multiple products, processes, and complex situations. 

• Coordinates daily operations with OnSite leaders to ensure effective execution and assessments of staffing and training. 

• Remain available to fill anticipated or unplanned staffing gaps. 

• Anticipate related device needs of the OR staff and surgeon during surgical procedures. Coach Onsite specialists on the importance of anticipating customer needs during surgical procedures.  

• Provides physicians and OR personnel with information on new and current minimally invasive surgical products.   

• Ensure effective surgical care to patients as related to third party and Stryker Endoscopy equipment. 

• Demonstrate and maintain knowledge of a broad variety of minimally invasive Stryker and third-party surgical equipment and instruments.  

• Responsible for troubleshooting and maintaining Stryker Endoscopy equipment. 

• Must be able to accurately record and report data metrics related to all specific job functions daily.   

• Responsible for communicating updates on account information to ensure continuous high levels of service.  

• Drives adherence with team members to ensure compliance of appropriate regulations, policies, and industry standards. 

• Effectively build and maintain relationships with surgeons, patients, OR personnel, Central Processing, Biomed, Sales Representatives, OR Management, Hospital Administration, and other Stryker employees and partners. 

• Must be able to analyze and resolve both routine and non-routine product issues expediently using independent judgment.  

• Adhere to all Stryker and medical facility policies, standards, and procedures.  

• Communicates OnSite escalations in partnership with appropriate stakeholders. Communicates customer needs and complaints to OnSite Leadership and appropriate Endo/cross-divisional representatives.  

• Identify continuing education opportunities, schedule/host in-services, if applicable. 

• Attends customer huddles & meetings as invited. 

• Coordinates or delegates equipment management, repairs tracking, and loaner coordination, if applicable. 

• Supports projects and continuous improvement initiatives within OnSite. 

• Adhere to HIPAA and other related patient confidentiality policies and procedures. 

• Adheres to all policies and procedures put forth in the Stryker code of conduct and Stryker Employee Handbook. Embodies Stryker’s core values and leadership expectations.  

• Obtain and maintain a HSPA Certification, as required. 

• Carries out additional responsibilities as assigned by direct manager.  

• Demonstrates professional work ethic and attitude at all times. 

• Maintain professional appearance, work ethic, and attitude required by Stryker and the medical facility.  

• Adhere to (HIPAA) and other related patient confidentiality policies and procedures.

Qualifications & Experience

• ​​​Minimum one year of operating room or sterile processing experience preferred. 

• ​Must be able to complete and maintain vendor credentialing requirements for all assigned accounts. 

• ​Ability to understand account standards and effectively communicate to specialists. 

• ​Must be flexible and adaptable to support the needs of the day and works well under pressure. 

• ​Excellent organizational and interpersonal skills, demonstrating strong verbal and written communication. 

• ​Excellent time management skills with ability to use independent judgment and critical thinking effectively.  

• ​Must be able to observe and correct minute inconsistencies (e.g. in the printed word, product appearance, etc.).   

• ​Must be able to explain and generate detailed guidelines and procedures. 

• ​The ability to provide support/coverage for your assigned shift but also on other shifts that need additional support. Note: Assigned shifts may change without notice based on account/business needs, this may include a rotating shift (which is a shift that has rotating/changing days of the week AND start and end time. 

• ​The ability to provide support/coverage at other accounts in other regions, which may include overnight travel.  

• ​The role requires you to have your own smartphone.  While you are not eligible to obtain a Stryker-issued phone through the company plan, you will be eligible for a monthly cell phone stipend that is paid through the regular pay cycle.