Job Summary

The Digital Sales Account Manager will focus on securing new business from SME customers. The individual will demonstrate sales strategies to expand the client base, cultivate lasting relationships, and consistently achieve and exceed assigned sales targets.

This position is located on-site in Nashville, TN.

Role & Responsibilities

Relationship Management

• Cultivate and maintain strong, trust-based relationships with SME (Small Medium Enterprise) clients, acting as their dedicated digital sales advisor.
• Regularly engage with clients to understand their evolving needs, challenges, and goals.

Service Delivery Excellence

• Serve as the primary point of contact for all digital service inquiries and requests from assigned accounts.
• Ensure seamless service delivery by coordinating with internal teams, such as technical support and product specialists, to address client needs promptly and effectively.

Renewal Strategy Execution

• Develop and implement proactive renewal strategies tailored to each client's unique requirements and usage patterns.
• Lead negotiations to secure contract renewals, using insights into client satisfaction and business outcomes achieved through our digital solutions.

Critical issue Resolution

• Function as a proactive problem solver, promptly addressing and resolving any customer concerns or post-sales issues that may arise.
• Collaborate closely with cross-functional teams to troubleshoot technical issues, resolve billing discrepancies, or address any other concerns raised by clients.

Comprehensive Account Coverage

• Take a comprehensive approach to account management by maintaining a thorough understanding of each client's business landscape, industry trends, and competitive challenges.
• Proactively find opportunities for value creation and revenue growth within assigned accounts.

Data-driven Territory Plan with Tactical Initiatives

• Drive tactical sales motions across assigned accounts, using data driven insights and market intelligence to identify potential upsell and cross-sell opportunities.
• Collaborate with the sales leadership team to develop and implement targeted sales campaigns aimed at improving revenue generation and expanding our digital product portfolio.

Performance Analysis and Reporting

• Supervise key performance metrics related to client engagement, satisfaction, and revenue growth.
• Analyze data trends to identify areas for improvement and make informed recommendations for optimizing account management processes and sales strategies.

Client Advocacy

• Serve as a trusted advocate for clients within the organization, representing their interests and giving feedback to internal customers.
• Champion client success stories and standard processes to inspire confidence and loyalty among existing clients and drive referrals and testimonials.

Success Criteria

• Net Revenue
• Overall revenue growth of the book of accounts
• Lead conversion
• Pipeline development
• Quota attainment
• # of new logos added (future critical metric as the current focus on an existing book of business)

Organizational Alignment

• Ensure alignment with sales strategies to drive new business acquisition and expansion within SME customer segment.
• Cultivate collaboration with pre-sales teams to ensure seamless customer engagement and successful outcomes.
• Maintain a deep understanding of SoftwareOne's services and solutions to effectively consult and recommend tailored offerings to clients, aligning with organizational goals of driving revenue growth and customer satisfaction.

What we offer

• Generous pay with a quarterly bonus structure
• Independent environment without a lot of red tape where you are empowered to make decisions
• Substantial benefits package that includes:
• Medical coverage with competitive employer contributions
• Voluntary coverage including Dental, Vision, Pet, Legal, Identity, Accident & Critical Illness
• 401k program with employer matching 50% up to the first 10% of employee’s contributions
• Wellness Program, EAP, concierge services
• Abundant paid time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and vacation time
• Employee stock purchase plan
• Learning and development opportunities galore
• Tuition reimbursement
• And much more! 
• Specific to Milwaukee-based office employees: company-paid parking 

• Winning culture, inclusive environment, and friendly people all over the world
• A remote-friendly organization, with colleagues working remotely either part or full-time 

As a culture-first organization, being together is how we learn and grow. We come together in person for at least 4 days for collaboration, support, and to have some fun.