At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

The Role / Responsibilities:

• Support our users and ensure the timely delivery of release notes and technical documentation by taking highly technical information and translating it into clear, user-friendly content.

• Write customer-facing documentation for our online help site (https://help.passfort.com/), where you'll document everything from using new features to troubleshooting procedures.

• Support others in creating internal documentation and keeping our knowledge management up to date.

• Work closely with stakeholders across the business, including the Product, Design, Engineering, Support, and Success teams to understand what content is required, gather feedback, and gain approval.

Qualifications

• Experience driving and delivering high-quality user-facing documentation through a help authoring tool such as Paligo or MadCap Flare, managing the document lifecycle from discovery to measurement.

• Contribute to, use, and uphold our tone of voice and style guides. Understand how to use writing resources and assist others referencing them.

• Collaborate with other writers and stakeholders to audit and maintain existing content to improve clarity and accuracy.

• Experience working with and writing API and developer documentation.

• Advise and drive Screening on best API writing best practices and methods.

• An understanding of the principles of good user experiences; you’ll care about accessibility, consistency and writing appropriately for both technical and non-technical members of your audience.

• Become a product expert and show a passion for building high-quality software products.

• Desired, but not required, is experience writing technical content for a SaaS or Fintech audience.

• Create in-app content that supports users with information where and when they need it. Familiarity with WalkMe or Pendo is ideal.

The Department / Team

• Screening and the UX and Technical Writing team.

For US-based roles only: the anticipated hiring base salary range for this position is $82,400.00 - $119,450.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody’s also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion, national origin, citizen status, marital status, physical or mental disability, military or veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Moody’s also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.