We are looking for an Associate Salesforce Administrator, who is responsible for assisting with the development and execution of the day-to-day administration, configuration, support, maintenance, and overall improvement of our Salesforce platform. This role you will work closely with internal team members to ensure that Salesforce is aligned with business requirements and will take a proactive approach in continuous improvement of the platform. You will also help to run over a dozen applications integrated with our Salesforce environment.  

You’ll be working with your manager, our Analytics Director, to achieve the goals of the Analytics & Go to Market Operations team! In this role, you will partner with the GTM Sales Operations team and Sales teams, aiding them in achieving operational targets.

Join our dynamic team in a remote-first work environment, with the opportunity to come together annually for a company-wide gathering!  

What You'll Do: 

• Provide functional support for existing and future business processes on Salesforce.com, and other integrated platforms that support our Sales and business development organizations.  
• Translate business needs and requirements into technical solutions.  
• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, sharing rules.  
• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings and mobile administration.  
• Collaborate with the business to assess the multi-functional impacts of changes across the Salesforce.com platform and other impacted applications.  
• Develop, create, and maintain workflows, custom objects, and third-party integrations.  
• Assist with the implementation of system standard processes such as: system maintenance, security, improvements, duplicates, backups, etc.  
• Assist with the periodic release cycles and work with business team members to prioritize bugs and enhancements.  
• Develop and maintain key dashboards, reports, views and system data outputs for team members and partners.
• Lead and maintain internal support processes and ticketing solution.  

What You'll Bring: 

• BA in Computer Science, Information Systems, or related technical field.  
• 1+ years of experience supporting and administering Salesforce.  
• 2+ years of experience in the software or technology industry.  
• Good interpersonal and communication and presentation skills.  
• High-degree of detail orientation with strong analytical skills.  

Nice to Have: 

• 1+ years experience working in a SaaS or subscription-based company.  
• Experience in Salesloft, InsideView, Gong, Uberflip, Highspot, Tableau and/or Marketo.  
• Sales process and pipeline management.  

Perks and Benefits: 

• Virtual first and culturally diverse work environment spanning 8 countries. 
• Ambitious and fun work with a chance to define distinct, company-shaping tangible contributions. 
• Flexible time off and leave programs crafted to meet the needs for your rejuvenation and extra support to cope with life events with a quarterly $75 wellness reimbursement. 
• Comprehensive and affordable medical, dental and vision plans with pre-tax savings accounts and a generous 401(k) employer match.
• 12 weeks of paid parental leave to bond with your new family member.
• Emphasis on learning and development at all levels with a subscription to LinkedIn Learning. 

At Jama Software, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders, and reside in eligible states to join our team.

Jama Software participates in E-Verify and will provide the federal government with your Form I-9.