What Gainsight, Inc. Has to Offer: Gainsight is a venture-backed, fast growing tech company revolutionizing Customer Success for businesses. They help businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight is the platform of choice for many leading companies like Box, Adobe, and Workday. Gainsight offers their employees benefits like:
Job Description:
We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why.
At Gainsight, our mission is to be living proof you can win in business while being human-first.
Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India.
Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements.
Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.
With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
Job Responsibilities
Manage team of 8 (currently) in Hyderabad and liaise with US managers
Assist with strategic initiatives related to P2P and O2C business cycles.
Review journal entries and certify month-end tasks and reconciliations.
Assess current practices and procedures, and make recommendations for improvements.
Assist with year-end audit requests and other related activities.
Supervise collection activities, including regular reviews with team members.
Support the team in handling and resolving billing issues and disputes.
Liaise with the commissions team in relation to adjustments and clawbacks as applicable.
Ensure timely communication with key vendors to facilitate a positive working relationship.
Develop, implement, and monitor internal controls to safeguard company assets and ensure the integrity of financial records.
Support team needs, and coordinate cross-functional efforts, as needed to ensure efficient business processes.
Develop staff by managing performance, setting goals, providing ongoing training and maintaining strong employee relationships.
Oversee hiring and onboarding processes for new team members as needed.
Ensure effective communication and collaboration within the hybrid work environment, balancing in-office and remote work dynamics.
Promote and uphold a positive and inclusive team culture, aligned with the company's values and mission.
Implement and manage continuous improvement initiatives to enhance efficiency and accuracy in transactional processes.
Perform ad hoc analysis and projects as requested.
Qualifications and Skills
Qualified CA/CPA with 10+ yrs of relevant Accounts Payable (including expense reporting), Collections and GL Reporting experience with global entities.
Strong knowledge of US GAAP.
Strong proficiency with Oracle Netsuite, Microsoft Office Suite; advance knowledge of Microsoft Excel required.
Experience in transitioning processes from western locations to a shared service center, and in harmonizing processes.
Experience in managing a hybrid workforce, ensuring engagement and productivity in both remote and in-office settings.
Ability to prioritize and think strategically while supporting a team that deals with a high volume of transactions.
Excellent written and verbal communication skills
Maturity and ability to function independently with minimal supervision.
Flexibility to stretch for extended time zone requirements
Proven leadership skills with a track record of managing diverse teams and developing talent.
Ability to adapt to and manage change effectively in a dynamic work environment.
Experience in leveraging technology and automation tools to optimize accounting processes.
Additional Considerations
NetSuite implementation and optimization experience is a plus.
Experience with Navan, Expensify and Floqast is a plus.
Familiarity with local regulations and compliance requirements in India is a plus.
Commitment to continuous learning and professional development.
Your job shouldn’t stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.
Gainsters love working here for several reasons. Here are a few:
Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here.
Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive.
Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all.
Our Wellness Priorities: Monthly Recharge Days that re-energize us.
Our Parody Videos: No explanation needed. Just watch them here!
Job Description Summary
By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!
