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Account Manager
Farmer
Full time |Medellín - Colombia | Hybrid Model
An Account Manager at SoftwareOne is responsible for cultivating and nurturing deep client relationships while delivering the best of our software solutions. Taking ownership of revenue, profit/loss, and growth objectives for existing client accounts, focusing on renewals, cross-selling, and upselling opportunities. Collaboration with Operations Managers and Customer Success Managers (CSMs) will be essential to ensure seamless solution delivery. Leveraging the diverse resources within SoftwareOne to address client queries promptly and effectively, ultimately driving client satisfaction and business growth.
Foster Deep Client Relationships
- Develop and maintain strong, long-lasting relationships with clients, understanding their needs, challenges, and objectives.
- Act as the primary point of contact for client inquiries, escalations, and feedback.
Drive Revenue Growth
- Own revenue, profit/loss, and growth objectives for assigned client accounts. Identify opportunities for upselling, cross-selling, and contract renewals, maximizing the value of SoftwareOne's offerings to clients.
Collaborate Across Teams
- Work closely with Operations Managers and CSMs to ensure timely and successful delivery of solutions to clients.