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Account Manager

Farmer
Full time |Bogotá - Colombia | Hybrid Model 

An Account Manager at SoftwareOne is responsible for cultivating and nurturing deep client relationships while delivering the best of our software solutions. Taking ownership of revenue, profit/loss, and growth objectives for existing client accounts, focusing on renewals, cross-selling, and upselling opportunities. Collaboration with Operations Managers and Customer Success Managers (CSMs) will be essential to ensure seamless solution delivery. Leveraging the diverse resources within SoftwareOne to address client queries promptly and effectively, ultimately driving client satisfaction and business growth. 

Foster Deep Client Relationships  

• Develop and maintain strong, long-lasting relationships with clients, understanding their needs, challenges, and objectives.  

• Act as the primary point of contact for client inquiries, escalations, and feedback. 

Drive Revenue Growth 

• Own revenue, profit/loss, and growth objectives for assigned client accounts. Identify opportunities for upselling, cross-selling, and contract renewals, maximizing the value of SoftwareOne's offerings to clients. 

Collaborate Across Teams 

• Work closely with Operations Managers and CSMs to ensure timely and successful delivery of solutions to clients.  

• Coordinate with internal teams to address client needs and resolve issues efficiently. 

• Solution Delivery Oversight 

  • Monitor the progress of solution delivery, ensuring that client expectations are met or exceeded.  
    • Proactively identify and address any roadblocks or challenges that may arise during implementation. 

    Resource Allocation 

    • Utilize SoftwareOne's resources effectively to address client queries, solve problems, and deliver value-added services.  
    • Engage with technical experts, consultants, and other relevant teams as needed to support client requirements. 

    Opportunity Identification  

    • Continuously assess client accounts for opportunities to expand and enhance SoftwareOne's presence.  
    • Proactively identify areas for improvement and propose innovative solutions to meet evolving client needs. 

    Performance Tracking and Reporting 

    • Track key performance metrics related to revenue, client satisfaction, and account growth.  
    • Prepare regular reports and updates for internal stakeholders, highlighting achievements, challenges, and action plans.