Job Details
- Responsible for driving and accelerating adoption of our services through advising customers on standard processes for using SoftwareOne and/or partner solutions and align with Sales and Solution Sales on upcoming up- or cross-selling opportunities accordingly.
- You may be required to conduct Onboarding sessions with your customer partners providing insight on: SoftwareOne Service scope, Support process, Escalations management, Customer Success Manager role and focus, Tools overview & demo etc. to educate the Customer partners to start demonstrating SoftwareOne support, services & tools.
- You will conduct regular business reviews with your customer partners providing insight on: SoftwareOne Service usage and performance, opportunities for optimization, relevant developments in business, new features or capabilities released within the supported areas which could enable a goal within the customer business.
- Drive Monthly Active Usage to all EA/CSP Customers, Deliver workshops to all of the customers.
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