You’re invited to join a small team of smart, dedicated colleagues who share a common mission: build a world-class subscription management system that will allow our customers to easily purchase, provision, and license our Esri products. As part of the Customer Entitlement Management team you will work with analysts, developers, product managers, and other business users to support the releases of our products. You will contribute to new and current product offerings, enable our customers to access, and streamline existing processes.

Since this position is located in Redlands, CA, we will offer relocation assistance if needed.

• Collaborate closely with Product Managers, Software Development, Customer Service, and other stakeholders to facilitate the seamless purchase, provisioning, and licensing of our Esri Commercial Software for our customers
• Gather business requirements by conducting interviews, analyzing documents, administering surveys, studying business processes, creating use cases, performing business analysis, and analyzing tasks and workflows
• Assess research findings, identify, and resolve any conflicts, break down high-level information into specific details, extract key insights from detailed information, and differentiate between desires and genuine needs
• Collaborate with both business and technical teams to prioritize requirements, create process models for the current and desired states, evaluate potential solutions, recommend short-term and long-term solutions, and design business processes
• Generate and update analysis artifacts and deliverables as necessary, including gap analysis, business requirements, functional requirements, use cases, business rules, business process models, test cases, and user stories
• Gain a deep understanding of intricate product licensing rules and translate these rules and requirements into practical tasks for the development team
• Effectively and autonomously participate in multiple, concurrent initiatives
• Collaborate on quality assurance, integration, and acceptance testing

• 5+ years of professional experience as a business analyst supporting mission-critical business applications
• Possess strong analytical skills with a process-driven approach and a background in utilizing various methods for requirement discovery
• Strong facilitation skills to elicit requirements from staff members at all levels across the organization
• Demonstrated ability driving consensus among multiple stakeholders
• Excellent communication skills, both verbal and written, to effectively collaborate with clients, team members, and management
• Proficient in analyzing and documenting complex business processes, as well as writing and executing test plans
• Willing and available to actively participate in team rotation schedule for scheduled evening product releases
• Bachelor’s degree in Computer Science, Information Systems, Computer Engineering or a related STEM field

• Experience working as part of a Scrum team in an agile environment
• Proficient in SAP, specifically SAP S/4HANA
• Experience utilizing the Salesforce platform
• Master’s degree in Computer Science, Information Systems, Computer Engineering or a related STEM field

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At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

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