Digital Customer Community Manager

Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market?  Look no further than Veracode! 

Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment.

Learn more at www.veracode.com, on the Veracode blog, and on LinkedIn and Twitter. 

Job Summary:

As a Digital Customer Community Manager, you will be responsible for building, nurturing, and managing our online community portal. You will play a crucial role in enhancing our brand’s online presence, engaging with our customer base, and creating a vibrant community around our products. The ideal candidate will be an excellent communicator, a strategic thinker, and someone who thrives in a fast-paced, security centric environment, and relentlessly represents the customer voice.

What You'll Be Doing:

• Community Engagement: Continuously engage with our online community by proactively addressing inquiries and fostering discussions. Provide exceptional connection to internal stakeholders such as customer support, customer success, and product management as needed.
• Content Creation: Develop and curate engaging content tailored to our community, including blog posts, updates and discussion prompts. Collaborate with the marketing and subject matter experts to ensure accuracy and consistency in messaging
• Advocacy: Build and nurture relationships with Veracode customer advocates, influencers, and power users. Encourage and amplify verified community learnings through internal and external mediums.
• Community Growth: Implement strategies to grow our community usage, increase activity, and attract new members. Analyze community metrics to track growth and engagement and make data-driven decisions.
• Collaboration: Be an active member of the greater solution architecture team, working across functions on behalf of the community membership. Identify key moments when internal stakeholders should be aware of critical community findings and trends.
• Event Management: Plan and execute virtual events, webinars, and live chats to engage with the community. Partner with internal stakeholders on a routine basis to stay informed on new product developments to organize Q&A sessions, product demos, and community feedback events.
• Monitoring & Reporting: Monitor online conversations, social media trends, and community sentiment. Provide regular reports on community engagement metrics, sentiment analysis, and feedback to relevant stakeholders.
• Crisis Mitigation & Management: Address any community issues or concerns promptly and professionally. Work closely with the PR and customer support teams to manage crises and ensure a positive experience with the Veracode brand.

What You Bring:

• Proven experience (minimum 2 years) as a Digital Community Manager or similar role, within the software or cybersecurity industry (minimum 6 years).
• Strong understanding of social media platforms, online forums, and community management tools.
• Excellent communication and interpersonal skills, with the ability to engage and build relationships with diverse audiences.
• Creative thinking and the ability to generate and execute innovative community engagement strategies.
• Proficiency in content creation, including writing, and graphic design.
• Experience with analytics tools and the ability to interpret data to make informed decisions.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Knowledge of customer relationship management (CRM) tools.
• Passion for technology and staying updated with industry trends.

What We Offer You:

• Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs. 
• Wellness benefits to help you focus on what’s most important.
• “Take What You Need” time off policy.
• Extensive development and training offerings to help you grow your career at Veracode.
• Generous 401k match to help save for your future.
• Amazing community of professionals who take pride in what we do every day.

Compensation Transparency

In accordance with U.S. pay transparency laws, Veracode provides compensation transparency for roles based in the United States. Click here to view our compensation ranges by grade. Please note, specific compensation may be influenced by various factors including candidates experience, education, and work location.

Job Grade: Principal

Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.