Job Details
- You will be an experienced and motivated Professional, ideally with several years of relevant experience in a customer-facing support function who possesses an outstanding balance of technical depth and strong social skills. If you have the experience/knowledge required, you have the chance to join the team as they help individuals and businesses manage their infrastructures.
- As part of the Support Team, you will be responsible for ensuring that incidents and requests are fulfilled against relevant service level agreements and customer expectations.
- Working as part of an integrated team as an Associate Consultant you will typically receive tickets on the complex issues occurring in Azure platform.
- You will need to work with the other Consultants to ensure you have all the relevant information available to resolve the incident or fulfill the service request.
- You will also be expected to pass on your knowledge in resolving the case with the more junior members of the team and provide some coaching for them.
- You may also be required to raise an incident ticket with Microsoft under our Premier Support arrangement with the approval of the Team Lead.
- Serve as the single point of contact for customers related to Microsoft Azure issues.
- Learn and use ground-breaking technologies
- Apply advanced troubleshooting techniques to provide unique solutions to our customer's individual needs
- Drive customer communication during critical events
- Experience and desire to work in a multicultural team and environment
- Good oral and written communication skills in the desired language(s). C1 level of English Language is required
- Contribute to knowledge sharing within a community (e.g. team, practice, or project).
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