Professional Services:

• Collaborating with the wider team to drive initiatives and client projects forward.
• Participating in pre-sale activities to capture client requirements and propose tailored solutions.
• Assisting in the creation of client project proposals.
• Owning the design, planning, and implementation of MS365 infrastructure solutions, focusing on:
  • OneDrive and SharePoint
  • Exchange Online
  • Identity and Security
  • Microsoft Endpoint Manager
  • Mailbox Migration O365
  • Infrastructure Integration
  • Enterprise Mobility Assessment
  • MS Teams Rollout
  • Security Mobility Management
  • Backups (preferably Mettalic)
• Evaluating existing on-premises and/or cloud-based solutions to map out future directions.
• Analysing current business practices, processes, and procedures to find opportunities for using Microsoft 365 and cloud services.
• Acting as a domain authority and advisor for clients, aiding in their transition to the cloud and conductivitalary assessments.
• Taking the lead on exciting client projects and coordinating teams to achieve project breakthroughs.
• Demonstrated history of successfully leading and delivering projects within enterprise environments or for large-scale clients.
• Comfortable engaging in consulting scenarios, both with clients and internally.
• Ability to give expertise and insights during pre-sales activities.

Support Services:

• Provide level-2 support for Microsoft O365 Cloud Support issues including solve and resolving basic technical issues.
• ⁠variety of Exchange Online and/or current Outlook, SharePoint, Teams
• Good PowerShell knowledge. Ideally some experience in Power Automate/PowerApps
• Good knowledge of M365 Security & Compliance Features and Authentication protocols.
• Extensive knowledge of user account administration (Microsoft 365 / Azure Active Directory).
• Apply sophisticated solve techniques to prooutstandingnique solutions to our customers' individual needs.
• Solid experience supporting M365 applications. 
• Collaborate with Level 1 and Level 3 support teams to ensure timely resolution of issues and alignment to SLAs