Role

We are looking for a Senior Technical Product and Solutions Manager to develop and execute a technical marketing content strategy for ServiceNow’s Employee Workflows (EW) product suite.  This strategy will help our prospects, customers, and partners understand the capabilities of ServiceNow’s EW solutions.  We need someone who is action-oriented, and capable of creating unique and engaging technical content that highlights the value of EW within the ServiceNow Platform. This position is more technical than marketing-focused therefore, a background in HR Service Delivery, Talent Development, Workplace Service Delivery, and/or Legal Service Delivery on the ServiceNow Platform is required.

What you get to do in this role:

• Help build a world-class technical product marketing function by delivering technical marketing content for ServiceNow’s Employee Workflow suite of products
• Define and execute technical product marketing deliverables including but not limited to videos, demos, sales enablement presentations, blogs, webinars, sales tools, marketing events and campaigns all aligned to the core value proposition and messaging for ServiceNow’s EW solution offerings
• Develop cool and compelling killer content, including short videos, demos, sales enablement presentations, webinars, sales tools, blogs, marketing events and campaigns all aligned to the core value proposition and messaging for ServiceNow’s EW solution offerings
• Lead technical product marketing programs and manage the cross-functional implementation of the plan such that sales teams, field marketing, and partner organizations are properly informed about all technical and thought leadership content
• Partner with product management, product line sales, solution consulting, and product marketing to achieve a shared understanding of ServiceNow’s Employee Workflow markets and desired product direction for ServiceNow
• Present technical marketing content to internal and external audiences, including ServiceNow’s Knowledge Conference and industry tradeshows
• Engage customers, partners, and analysts in online communities and social media, leveraging your technical marketing and thought leadership content

• 10+ years of experience in technical product marketing, solution consulting, sales engineering, product management, or solution architecture in the market area of HR Service Delivery, Legal Service Delivery, Workplace, Talent Development, HRMS as well as other relevant domains
• Creative and innovative storyteller that can translate strong EW narratives into best of breed demos (samples requested)
• Hands-on Experience with ServiceNow’s EW product suite and the ServiceNow Platform
• Demonstrated ability to learn new technologies such as Reprise, Figma, Camtasia, Adobe Photoshop, and Demo Easel
• Very strong written and oral communication skills, an excellent storyteller
• Exceptional people skills to interact with executives, colleagues, cross-functional teams, partners, and customers.
• Confidence and work ethic to perform exceptionally in a fast-changing, demanding, and unstructured work environment
• Bachelor’s degree

For positions in California (outside of the Bay Area), we offer a base pay of $140,000 - $245,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas 

We lead with flexibility and trust in our distributed world of work. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. 

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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