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Job Details
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Who we Want:
Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
Goal-oriented: Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
What you will do:
The Senior Collections Analyst is responsible for performing highly complex A/R portfolio management activities to ensure the payment of open receivables as per the agreed terms, an accurate account reconciliation, the prompt and effective escalation of unpaid past-due balances, the log and follow-up to dipusted receivables, the write-offs of uncollectible A/R balances and any other processes required to ensure an appropiate maintaince of the assigned customer worklist in the Stryker’s newly created Costa Rica Shared Service Center.
This is a Shared Services role related to standing up the Finance One optimization program.
Essential duties & responsibilities:
Effectively manage a worklist comprised by the most complex accounts in the portfolio
When needed, take on complex reporting and month-end reconciliation responsibilities
Effectively contact all the customers in the assigned portfolio to ensure payment as per terms
Promptly log and follow-through on any disputed balances, so that they are resolved and paid
As needed, provide information for reports on delinquent accounts
Proactively escalate to Management, Credit and Internal Partners accounts in delinquency
Promote strong collaborative relationships with internal customers, including Customer Service, Sales and any other departments
Perform reconciliation of accounts to resolve problems
Identify, recognize and address red flags before they become problems
Proactively and timely escalate large collection or reconciliation issues
Work with other Invoice to Cash teams to help resolve operational issues and improve processes
Maintain documentation on transactions to facilitate the review and audit of books and records
Comply with all internal control procedures to ensure accurate financial records.
Performs other related work as assigned by management
