DESCRIPTION

GPP Database Link (https://cummins365.sharepoint.com/sites/CS38534/)

Job Summary:

This entry level/early career professional, dual product/customer focused position acts as technical liaison between the Cummins field service organization and the Engineering, Quality, & Manufacturing organizations to proactively identify, define, and prioritize product issues and to implement both short-term and long-term solutions.”

Key Responsibilities:

• Investigate and resolve product/system issues with guidance from senior team members.
• Support product problem-solving processes and ensure efficient service events.
• Collaborate with experts to implement resolutions and reduce customer downtime.
• Manage issue resolution projects and coordinate work among technicians.
• Develop and improve service processes and systems.

Knowledge/Skills:

• Field Investigation and Support: Communicate technical issues and solutions effectively.
• Product Failure Mode Avoidance: Identify and mitigate potential product failures.
• Product Failure Reporting: Lead processes to resolve and prioritize product failures.
• Product Problem Solving: Implement data-based solutions to prevent recurring issues.
• Technical Service Information: Create accurate service information for troubleshooting.
• Collaborative and Communication Skills: Build partnerships, deliver clear communications, and make timely decisions.

Self-Development and Diversity: Seek personal growth and value diverse perspectives.

RESPONSIBILITIES

Education, Licenses, Certifications:

• Bachelor’s degree in Engineering or a related STEM field required; Master’s degree may be needed for some roles.
• Licensing for export controls or sanctions may be required.

Experience:

• Entry-level or early-career professional with relevant technical experience preferred.
• For internal candidates: Minimum 3 years in the automotive or construction industry; fluent in English.

QUALIFICATIONS

Communicate with plant quality/engineering team to handle any issues found during the assembly or performance test in OEM plant and solve the issue and set up the improvement plan.

Min 3yrs experience in related industry(Automotive/Construction).

Fluent English communication skill is required.

Job Engineering

Organization Cummins Inc.

Role Category Hybrid

Job Type Exempt - Entry Level

ReqID 2401890

Relocation Package No