Job Details
- Possess and maintain an expert level of knowledge and experience in M365 technologies and related components.
- Provides technical guidance and leadership to both customers and internal stakeholders in their field.
- Partners and owns pre-sales activities for the assigned solution at a customer level with the field-based account manager (Business Development Manager [BDM]).
- Analyze & gather business requirements from large & complex client environments and perform required research and investigation to identify and create thorough, accurate technical solution proposals based on client requirements.
- Prepares cost estimates (cost models) for professional services and managed services (deployment, migration, implementation, workshops, etc.) by studying blueprints, plans, and related customer documents; consulting with other engineers, architects, practice leads, and other professional and technical personnel (both internal and external).
- Present the Proposal/SOW to the customer. Discuss and drive the scope and commercials with the customer towards sign-off of the SOW/Contract.
- Once the deal is signed, hand-over the scope to the delivery team and stay across the project for governance and upsell/cross-sell opportunities.
- Partnering with BDMs and local sales leadership to help drive net new business opportunities within the existing regional account base as well as supporting customer acquisition activities as assigned.
- Develop overall solutions including Architectural design to the proposal (e.g.-Whiteboarding), statements of work (SOW), service design, and bills of materials (BOM).
- Act as a technical evangelist including speaking/presenter engagements at conferences, conventions, user groups, webinars, etc.
- Partner with stakeholders and drive marketing activities by preparing and delivering content and messaging. Misc.
- Ability to travel both domestically and internationally will occasionally be required.
- Maintain and report on regional service delivery, sales pipeline, and project status.
- Maintain and acquire advanced level technical certification in assigned area and maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
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