What Gainsight, Inc. Has to Offer: Gainsight is a venture-backed, fast growing tech company revolutionizing Customer Success for businesses. They help businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight is the platform of choice for many leading companies like Box, Adobe, and Workday. Gainsight offers their employees benefits like:
Job Description:
Why Gainsight?
We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why.
At Gainsight, our mission is to be living proof you can win in business while being human-first.
Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India.
Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements.
Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.
With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
Job Description
The People Operations Process Lead plays a pivotal role in enhancing and optimizing our HR processes using Workday. This position involves defining, transforming, and streamlining complex processes, collaborating with business leaders and subject matter experts to identify improvement opportunities, and ensuring the effective implementation of end-to-end solutions based on product strategy and functionality.
What You'll Do:
Process Design and Transformation:
Partner with TS Specialist to understand, define and transform complex processes and how the many modules across Workday can better enable those workflows.
Facilitate sessions with business leaders and subject matter experts to identify improvement opportunities and future state requirements.
Analyze existing processes to identify gaps and opportunities for simplification and standardization.
Translate business and functional requirements into technical requirements and implementation plans.
Solution Design and Implementation:
Responsible for the high-level design and end-to-end solutions based on product strategy and functionality.
Identify relevant mitigating strategies.
Find opportunities to improve the configuration of existing features and drive ongoing efficiency and continued improvement of core configurations.
Manage change in different processes effectively.
Collaboration and Stakeholder Engagement:
Collaborate with functional users to improve business processes by identifying opportunities for increased efficiency and effectiveness.
Evaluate new Workday features and modules to determine potential use cases and return on investment.
Partner with functional SMEs, business analysts, change managers, security experts, and other stakeholder groups to ensure alignment and implement effective solutions to key business problems.
Continuous Improvement:
Participate in Workday bi-annual release planning and testing.
Stay abreast of new features and functionality that will impact the organization.
Identify and recommend changes to processes and design as Workday technology and/or business needs change.
The ideal candidate will have a strong understanding of Workday’s technical and functional capabilities, excellent analytical and problem-solving skills, and the ability to collaborate effectively with various stakeholders. This role requires a strategic mindset, technical expertise, and a commitment to continuous improvement to drive the efficiency and effectiveness of HR processes.
What We're Looking For:
Substantial experience over no less than 2 years in business process architecture, including Workday transformation in modules like Core HCM, Recruiting, Benefits, Time and Absence, Reporting, Advanced Compensation, and Payroll.
4 of experience working in or collaborating with HR operations and 2 years as a Workday analyst or similar role.
Ability to flex between detailed process work and strategic enterprise connections.
Strong analytical, troubleshooting, and problem resolution skills.
Outstanding interpersonal skills with the ability to establish and maintain relationships at all organizational levels.
Excellent verbal, written, and interpersonal communication skills.
Flexible and adaptable; able to work effectively in ambiguous situations.
Familiarity with design thinking or systems thinking concepts.
In-depth knowledge of Workday's technical and functional capabilities; Workday certification is a plus.
Demonstrated ability to learn and apply new technologies to solve business challenges.
Work Environment: This role involves regular interaction with business leaders, functional users, technical teams, and external vendors across the globe, requiring effective collaboration across different time zones. It demands a strategic mindset, technical expertise, and the ability to manage and implement change effectively.
Why You’ll Love It Here
Your job shouldn’t stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.
Gainsters love working here for several reasons. Here are a few:
Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here.
Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive.
Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all.
Our Wellness Priorities: Monthly Recharge Days that re-energize us.
Our Parody Videos: No explanation needed. Just watch them here!
Job Description Summary
By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!
