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Consultant

Adoption and Change Management
Full Time | Hybrid Model

What will your day-to-day look like?

We are looking for a Customer Adoption & Change Management Consultant to optimally drive the adoption of new Microsoft Applications within O365 and establish a new way of working at customers office workers. The Change Manager role will collaboratively motivate change management and adoption activities with key Decision Makers, help reduce competitive risk, drive usage of existing workloads. This role will build customer value through usage and cbuildthe conditions for efficient renewal and upsell growth.

The Consultant will be responsible for providing and support in the creation and delivery of ACM solutions crafted to meet customers’ business needs and, consequently, for understanding customers’ businesses. They will work according to the SoftwareOne Organizational Change methodology, based on the ADKAR model.

You will analyze monitored data like adoption reporting's and provide advisory and recommendations to your customer.

Change Manager works remotely and implement calls with stakeholders to introduce online learning tools, ACM artefacts and frameworks, create strategy plans and develops learning concepts.

You will work as a important member of a virtual team throughout the Globe.

Responsibilities

Drive Microsoft 365 usage with a focus on Adoption and Change Management methods.

proactively identifying new workloads and expansion opportunities

Drive end-user excitement to build viral adoption (e.g. excitement days, champions programs)

engaging workload experts (e.g. FastTrack, Services, etc.) to drive business outcomes and value creation

Clearly define business outcomes and build a high quality “success plan” inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them. 

Delivery Execution

GSDC resource to deliver Global Managed ACM services

Tailoring of artefacts and frameworks

Tailoring of ACM deliverables

Hold Stakeholder remote meetings

Provide Guidance and Coaching on ACM activities to customers

Monthly or Bi-weekly engagement with Customer Essentials Change Team

Analyses the monitoring data

Derive action recommendations

Monitoring the fulfilment of the provided plans

Job Specific Accountabilities

Customer Success Manager is responsible for driving the successful adoption and expansion of Microsoft 365.

This role will create customer value through usage and create the conditions for optimal renewal and upsell growth.

contribute to and participate in practice development activities such as communication collateral, ACM artefacts and framework transition, reporting to the Prosci Senior Consultant.

Support the implementation of ACM measures on the customer side and are part of an ACM service team that aims to develop skills for the adaptation of new technologies.

This requires close coordination with the ACM Core Team, Technical Delivery Managers and Sponsors within the customer organization, to develop and implement an ACM strategy.