Job Details
- Participate in a daily operations model, supporting highly secured, compliant, resilient, cost-efficient, and high-performing solutions for our customers and partners in the Amazon Cloud environments.
- Provide technical support using well-known ITSM processes and tools via the web, email and phone.
- Collaborate closely with team members from consulting, engineering and product management to resolve customer issues, advocate product enhancements, and bug fixes, and provide feedback on important features, product gaps and delivery matters.
- Timely elevate and escalate to the next support level when the case is complex
identify and document all customer issues, feedback and enhancement requests in the ticket-tracking system. - Always consider customer interest and think about long-term customer relationships.
- Identify and document all customer issues, feedback and enhancement requests in the ticket-tracking system.
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