A Corporate Account Manager at SoftwareOne brings to bear strong client relationships nationwide within our premier Corporate accounts, demonstrating the value of our software solutions. They take ownership of revenue, profit/loss, and growth objectives for existing client accounts, focusing on renewals, cross-selling, and upselling. Collaboration with Operations, CSMs, and Presales is crucial for seamless solution delivery, encouraging client happiness and business growth.

SoftwareOne defines Corporate Accounts as customers with annual revenues between $1b-$8b.

Cultivate Deep Client Relationships

• Cultivate and champion deep client relationships with Corporate clients, including establishing executive-level (Sr. Director+) connections.
• Own end-to-end opportunity creation for services and marketplace, and deal closure for assigned Enterprise accounts.
• Serve as the main point of contact for client inquiries, blocking issues, and feedback.

• Take ownership of revenue, profit/loss, and growth objectives for assigned client accounts. See opportunities for upselling, cross-selling, and contract renewals, improving the value of SoftwareOne's offerings to clients.
• Drive new bookings (services and marketplace), and strategic renewals for existing Corporate accounts.

• Work closely with Operations, CSMs, and Presales to ensure timely and successful delivery of solutions to clients.
• Coordinate with internal teams to address client needs and resolve issues efficiently.

• Supervise the progress of solution delivery, ensuring that client expectations are met or exceeded.
• Proactively identify and address any roadblocks or challenges that may arise during implementation.

• Apply SoftwareOne's resources effectively to address client queries, solve problems, and deliver valuable services.
• Engage with technical experts, consultants, and other relevant teams as needed to support client requirements.

• Continuously assess client accounts for opportunities to expand and improve SoftwareOne's presence.
• Proactively identify areas for improvement and propose innovative solutions to meet evolving client needs.

• Track key performance metrics related to revenue, client happiness, and account growth.
• Provide regular reports and updates for internal collaborators, highlighting accomplishments, obstacles, and strategies for moving forward.

• Achieve revenue, profit/loss, and growth objectives (opportunity identification and ownership) for existing accounts through effective upselling, cross-selling, and contract renewal strategies.
• Attain assigned win rate and achieve defined margin-as-sold.
• Ensure high levels of client happiness and retention by delivering customized solutions that address client needs and provide measurable value.

• The Corporate Account Manager reports to the Corporate Vice President and is typically assigned a maximum of 5-6 national accounts.
• Coordinate with internal teams to address client needs and resolve issues efficiently, ensuring seamless solution delivery.
• Continuously assess client accounts for opportunities to expand and strengthen SoftwareOne's presence, proactively identifying areas for improvement and proposing innovative solutions.