An Account Manager provides ongoing sales support to existing customers, handles the customer relationship and customer satisfaction. This role implements and drives the account strategy. The AM develops & identifies new sales leads.

• Be the primary point of contact and maintain a positive relationship with existing accounts and identify growth potential
• Lead on the customer experience
• Understand customer needs and offer the right solutions to them
• Ensure the timely and successful delivery of our solutions
• Drive proactive new Sales, Renewals, and overall Opportunity Management
• Develop, maintain and implement a highly efficient Account Management by focusing on
• PyraCloud and Self Services
• Providing customer services remotely
• Handle day-to-day customer and partner requests
• Track and forecast of defined account metrics and financials