What Gainsight, Inc. Has to Offer: Gainsight is a venture-backed, fast growing tech company revolutionizing Customer Success for businesses. They help businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight is the platform of choice for many leading companies like Box, Adobe, and Workday. Gainsight offers their employees benefits like:
Job Description:
Why Gainsight?
We are ranked #1 on Glassdoor’s 2023 Best Place to Work List. Here’s why.
At Gainsight, our mission is to be living proof you can win in business while being human-first.
Our industry-leading platform helps companies of all sizes and industries build durable businesses. Gainsight offers a powerful set of customer success, product, and community engagement solutions that enable businesses to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow renewals and expansions. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box. We have offices in the US, UK, Netherlands, Israel, Japan, and India.
Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition of our product and engineering advancements.
Gainsight has also been named one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.
With diversity and inclusion at the forefront of our values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.
Job responsibilities:
Maintain and execute the compliance programs of the company (ISMS, BCMS, SOC2, HIPPA etc)
Spearhead and drive internal consolidated audit to fulfil all the certifications and attestations requirements
Completes audit work papers by documenting audit tests and findings appropriately
Must translate compliance requirements to our business processes and help deploy relevant controls to fulfil the regulatory needs
Liaise with stakeholders(Business, IT, HR, Legal, Development, Engineering, Security & Privacy etc) during audit readiness, execution and findings remediation
Must validate all the audit artefacts thoroughly and vet before presenting to external auditors
Partner with external auditors and drive the audit life cycle end to end smoothly and successfully with no or minimal leadership involvement
Collaborate with Governance team, to develop policies that adhere to the laws and regulations
Maintain and execute the compliance trainings and awareness program
Monitor the applicable laws, stay on top of the dynamic laws and regulations and propose plan of action to leadership
Qualification and Skills:
Bachelor's degree or equivalent educational qualification.
8 to 12 years of relevant experience
Experience in audit and compliance areas
Strong knowledge and thorough understanding of ISO27001, ISO22301, SOC2, HIPPA etc
Knowledge of security frameworks like NIST CSF
Strong communication and interpersonal skills, with the ability to effectively communicate with all internal stakeholders
Ability to communicate with external auditors professionally and with no conflicts
Strong analytical and problem-solving skills.
Experience working in a SaaS environment or with cloud-based technologies is preferred.
Relevant certifications ISMS lead auditor/implementor is a must
Relevant certifications like CISA is a plus
Why You’ll Love It Here
Your job shouldn’t stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.
Gainsters love working here for several reasons. Here are a few:
Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here.
Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive.
Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all.
Our Wellness Priorities: Monthly Recharge Days that re-energize us.
Our Parody Videos: No explanation needed. Just watch them here!
Job Description Summary
By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us!
